AVP, Health & Wellness Consumer Analytics

Role Summary/Purpose:

This AVP, Health & Wellness Consumer Analytics role plays a critical role in driving Health & Wellness credit sales and cardholders’ engagement. This role will lead the analytical support for the Health & Wellness Consumer Marketing team, develop deep-dive analyses, provide actionable analytical insights, and collaborate with Health & Wellness cross-functional teams to optimize customers’ lifecycle communications.

Essential Responsibilities:

• Lead and drive business KPI design and measurements, improve accuracy and recommend investment optimization opportunities for Health & Wellness

• Observe Health & Wellness growth opportunities, initiate and develop analytical framework to support business cases, and present to business partners and management

• Partner closely with Health & Wellness Consumer Marketing team to design cardholder lifecycle campaigns, evaluate performances, develop insights, and make actional recommendations to optimize future campaigns

• Function as a SME and business consultant, offer analytical and strategic thinking, understand business needs and requirements, be able to translate needs and requirements into data, data architecture, analytical insights, and recommendations

• Provide guidance, support, and supervise offshore and COE team members

• Present complex analytical information to all levels of audiences in a clear and concise manner

• Perform other special assignments as business requires

Qualifications/Requirements:

• Bachelor's degree, OR in lieu of degree, high school diploma, and 7+ years analytics experience in marketing, portfolio management, product development, loyalty programs in credit card/consumer businesses, or credit card risk strategy or retail analytics

• 5+ years of progressive work experience including:

  • 5+ years’ analytics experience in marketing, portfolio management, product development, and/or loyalty programs

  • 3+ years of experience utilizing SAS, SQL, or other analytic tools to perform data mining and complex analyses

  • Ability and flexibility to travel for business as required

Desired Characteristics:

• Analytics experience in marketing, portfolio management, product development, loyalty programs in credit card / consumer businesses, or credit card risk strategy or retail analytics is preferred.

• Private Label and/or Dual Card experience

• Strong understanding in credit card industry, Marketing, financial P&L drivers.

• Ability to solve business questions through quantitative approaches and translate to business insights

• Identifying issues, trends, or exceptions to drive improvement of results and find solutions

• Experience with SAS, R, SQL, or other data mining/statistical software

• Experience with modeling/forecasting, strong understanding of targeting and segmentation and how to implement in real life business

• Experience with Tableau or other data visualization tool preferred

• Demonstrate ability to manage complexity and multiple assignments with less supervision

• Excellent communication skills both verbal and written

Grade/Level: 11

The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: