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Fort Mill, South Carolina, United States
Onsite
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The AVP, Home Office AI Product Owner, is accountable for transforming how operational and supervision work flows through LPL’s home office by applying AI‑enabled, human‑reviewed automation at scale. The role focuses on the highest‑volume, highest‑friction workflows that impact advisors and their clients, with a mandate to reduce cost to serve, cycle time, and operational risk in a regulated environment.
This role owns outcomes, not just delivery. Success is reflected directly in the advisor and associate experience: accounts open faster, information is captured once, requirements are clear upfront, and work moves cleanly through the organization with minimal rework. Home office teams spend less time chasing status, correcting submissions, or reprocessing cases — and more time delivering consistent, high‑quality service.
Reporting to the VP, Home Office AI Solutions, this role operates as a senior product leader in a complex matrix organization. You will partner closely with operations, supervision, engineering, data, risk, legal, and compliance leaders to define strategy, secure alignment, and deliver AI‑powered workflow solutions that are practical, governable, and measurable. This includes designing and deploying agentic AI patterns that assist humans while preserving accountability, review, and auditability.
Responsibilities:
Portfolio Ownership & Strategic Prioritization: Own the end‑to‑end portfolio of AI‑enabled home office workflows, setting strategy and priorities based on volume, cycle time, rework drivers, operational risk, and measurable business impact. Partner with operations and supervision leaders to maintain a focused, outcome‑driven roadmap that delivers meaningful improvements each quarter.
Customer discovery and workflow mapping: Shadow frontline work, review real cases, and map where submissions stall, return, or bounce across queues. Turn findings into specific decisions and a buildable plan.
Clear requirements at intake: Define and enforce intake standards that clearly specify required data, acceptable evidence, decision rules, and known edge cases, ensuring submissions are complete, reviewable, and automation‑ready from the start. Eliminate ambiguity that drives returns, escalations, and unnecessary manual review.
Human-centered workflow design: Design human‑centered, AI‑assisted workflows that improve the experience for advisors, investors, and home office associates while preserving accountability, explainability, and regulatory defensibility. Apply agentic AI patterns to orchestrate multi‑step tasks, surface next‑best actions, and coordinate handoffs with appropriate human oversight.
UI and interaction design partnership: Design or co-design screens and forms that make AI outputs usable and reviewable. Examples include confidence cues, reason codes, suggested next steps, and a clear override path.
Supervision and governance partnership: Collaborate with supervision, risk, legal, and compliance partners to translate policy and regulatory expectations into buildable workflow logic, evidence capture, and governance controls. Ensure all AI‑assisted solutions meet audit, supervision, and regulatory requirements by design.
Human-reviewed AI assistance: Apply AI to speed up repeatable steps with clear ownership. Examples include drafting case summaries for associate approval, extracting key fields from documents for review, and classifying requests for routing.
Measurement, Outcomes (KPI) & Continuous Improvement: Track touches per case, return rates, queue time, reopen rates, and escalation rates. Use data and user feedback to continuously iterate, tune AI behavior, and determine what to scale or retire.
Rollout and adoption: Pilot in live queues, gather feedback from associates and advisors, and drive adoption by partnering with operations leadership to embed new workflows as the default way work gets done.
What are we looking for? We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
Bachelor’s degree in a related field or equivalent practical experience.
5+ years of experience in product ownership or product management delivering workflow tools, automation, or operational platforms.
5+ years experience shipping changes that reduced manual touches, cycle time, rework, or operational risk.
5+ years experience partnering with engineering teams in an agile environment, including backlog management and iterative delivery.
5+ years strong written and verbal communication skills that translate operational needs into buildable requirements.
Core Competencies:
Customer discovery: Comfortable running interviews and shadowing users, then turning messy feedback into clear product decisions.
Operational product judgment: Can pinpoint where unclear requirements and inconsistent evidence create predictable rework.
UX sensibility: Writes and reviews flows with the user in mind, including how decisions, errors, and AI outputs are presented.
Technical fluency: Comfortable working with engineering and data teams on integrations, form logic, audit trails, and reviewer workflows.
AI product literacy: Knows where AI helps in production workflows and how to design for review, overrides, and safe fallbacks.
Metrics discipline: Uses data to prioritize and to verify impact.
Stakeholder leadership: Influences without direct authority and drives alignment across operations, supervision, engineering, and data partners on decisions and sequencing.
Executive‑level communication: Able to clearly articulate strategy, tradeoffs, risk, and outcomes to senior leaders.
Preferences:
Experience in wealth management, brokerage, banking operations, or another regulated services business.
Familiarity with account opening, supervision review, document workflows, or e-signature experiences.
Experience implementing human-reviewed AI in production.
Familiarity with operational instrumentation and KPIs such as touches per case, return rates, queue time, reopen rates, and escalation rates.
Key Partnerships:
Operations leaders responsible for throughput and quality
Supervision partners defining review expectations and acceptable evidence
Engineering teams delivering workflow, forms, and integrations
Data engineering and analytics teams supporting instrumentation and measurement
Risk, legal, and compliance partners supporting audit requirements and boundaries
#LI-Hybrid
Pay Range:
$109,283.00 - $182,104.00Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
Impactful Work: Our size is just right for you to make a real impact. Learn more here!
Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
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