Cincinnati West Chester Hub, United States of America
Onsite
Role Summary/Purpose:
Our Digital Apply, Buy, and Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of Synchrony. We are seeking a Kanban Product Owner to lead the development and implementation of Digital Acquisition enhancements. The ideal candidate will have a strong IT background, excel at frequent communication, strong project management skills, and have a strong track record of delivering changes as requested and on time. This position will report to the VP, Digital Apply Train Leader.
Essential Responsibilities:
Partner with multiple internal and external sources to understand upcoming feature requests and scope. technical implementation details, and configuration limitations.
Review technical implementation details of new features to advise agile teams for impacts to client rollout. Similarly to challenge other System Engineers to ensure new feature development is scalable to the enterprise
Lead offshore development teams in both New Client Implementations and existing client change requests. Act as a liaison between the development teams and the business requestors.
Work with internal stakeholders to facilitate wing to wing UAT prior to any production environment changes.
Partner with IT production Support teams to identify and validate consistencies between UAT and production environments.
Ensure continuous improvement efforts to enhance performance and provide increased functionality
Collaborate with Agile Product Owners and System Engineers to understand new feature requests and implementation details.
Partner with Digital Analytics team to monitor A/B test results using Adobe Analytics, including analyzing and resolving any identified issues.
Support and aid in any Legal/Compliance items related to Production configuration changes
Develop a deep understanding of the Digital Apply and Installments acquisition platforms and provide input (to other Product Owners) about future product features or enhancements.
Develop streamlined processes to ensure production change releases without adverse impact to existing functionality.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's Degree. In lieu of a degree, a high school diploma/GED and 5+ years of IT project management experience.
Minimum of 2 years of experience, preferably in software engineering or IT project management
Extensive experience with bulk configuration tools and large-scale configuration process improvements using Oracle stored procedures
Extensive experience with Oracle Universal Content Management system and content configurations across Java and REACT technologies
Experience with enterprise platform builds using Java EE, Spring / Spring Boot, and REACT technologies
Experience with the implementation of RESTful and SOAP based web services
Experience querying and troubleshooting Splunk / Splunk Cloud indices to support new business initiatives
Experience querying and troubleshooting Oracle and MySQL Database with non-normalized data structures
Experience in the credit card, financial services, or other highly regulated industry
Experience with the following software tools:
SQL Developer
Oracle Webcenter
Postman
Dynamic Yield Administration Tool
Splunk for log analysis
Jira
Ability and flexibility to travel for business as required
Desired Characteristics:
Bachelor's Degree in Computer Science
Experience with Eclipse and Jira Align
Experience configuring AES encryption methods with outside parties to ensure application security
Experience with Agile Kanban software development framework, preferably acting as a Development Lead or Product Owner.
Curious and passionate about the customer experience, with a proven record of creative problem solving.
Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment.
Strong track record of delivering changes on time and as requested.
Grade/Level: 10
The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Applicants external to Synchrony who are currently employed on H-1B visa must have at least 2 years of eligibility remaining on their current visa term in order for Synchrony to petition for an employment based visa on behalf of such applicant. L1 visa would be considered for an internal candidate meeting all requirements for the L1 and all US Synchrony eligibility requirements.
Applicants holding other types of visas, such as F-1 visas, must have at least 2 years of eligibility that would permit them to work for Synchrony.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
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