AVP, Product Owner - Digital Servicing (L11)

Job Description:

Role Title : AVP, Product Owner - Digital Servicing (L11)

Company Overview:  

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:  

The Digital Design and Engagement team enable digital solutions that delight our customer and partners in their channel of choice.

Role Summary:

Our Digital Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of Synchrony. We are seeking an Agile Product Owner to lead the development and implementation of Consumer Servicing enhancements. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Digital Servicing ART Leader.

Key Responsibilities:

• Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development

• Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes

• Lead the feature development cycle, including build, test, launch and adoption.

• Coordinate user acceptance testing (UAT) with internal stakeholders

• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues

• Support and aid in any Legal/Compliance items related to the feature development

• Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements

• Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge

• Bachelor's Degree OR in lieu of a degree 7+ years of project management experience

• Minimum of 5 years of project management experience, preferably in Digital or Marketing disciplines

• Experience with Agile software development framework, preferably acting as Product Owner

Desired Skills/Knowledge:

• Curious and passionate about the customer experience, with a proven record of creative problem solving 

• Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment

• Experience in the credit card or financial services industry

• Digital proficiency, including an understanding of web/mobile devices, programming and applications

• Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner

Eligibility criteria

Bachelor's Degree OR in lieu of a degree 7+ years of project management experience

Work Timings: This role requires the candidate to work from Hyderabad office

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:  

• Understand the criteria or mandatory skills required for the role before applying  
• Inform your manager or HRM before applying for the role on Workday  
• Ensure that your professional profile is updated (fields such as education, prior experience, skills)   
• Mandatory to upload your updated resume (Word or PDF format)  
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)  
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible  
• L9+ Employees can apply 

Grade/Level: 11

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