Role Summary/Purpose:
The AVP, Recovery Systems Solutions (RSS) - Financial Systems Configuration leads and delivers cross-functional programs that impact the financial systems and recovery processes within the Recovery Operations supporting recovery applications. This role oversees Recovery Operations build initiatives driven by host platform changes (Fiserv, VisionPLUS, GECOM), new client and product integrations, cloud migrations, and strategic transformation programs. The AVP partners closely with Technology, Operations, Compliance, Legal, Strategy, and Collections leadership to define solution design and implementation efforts. The role is accountable for driving L3 owner sign-off for all strategic initiative builds, driving cross functional engagement during development and configuration of solution, supporting QA and UAT testing efforts and production readiness approvals. This role also supports RSS priorities including remediation analysis, financial reconciliation support, and other activities as needed.
Essential Responsibilities:
Serve as the RSS lead and primary solution analysis, design and configuration delivery for major initiatives including new client integrations, new product implementations, and strategic programs (e.g. Project Clarity and Optis, Self-Serve Customer Portal).
Provide solution design and build leadership for work spanning multiple L3 teams leveraging Debt Manager and other recovery applications.
Lead configuration, FDS creation/updates support financial postings and reconciliation, implement and deploy application configurations for projects involving host systems (Fiserv, VisionPLUS, GECOM) updates and associated impacts to ledgering, accounting, payment posting, and reconciliation systems/applications.
Partner with AVP, Recovery Systems Interface & System Monitoring Lead, AVP, Recovery Financial System, AVP, Recovery Systems Solutions Manager on key control activities, reconciliation and system monitoring as needed.
Collaborate with maintenance/support teams on remediation analysis and validation, including sign-off verification to confirm accurate parsing, processing, and implementation results.
Support RSS risk and control execution in partnership with the Process Governance COE, including annual/periodic requirements (RAQ, PRCSA, PRC, and process maps) reviews, evidence gathering, and support agreed upon issue of remediation delivery.
Partner with Compliance and Legal to implement and enhance controls aligned to Critical to Compliance (CTC) and Critical to Quality (CTQ) requirements for RSS.
Assess downstream operational impacts of technology and strategic changes; lead process redesign and recommend operating model or organizational adjustments as needed. Work with RSS technical teams, SMEs, and testing teams to ensure accurate prioritization and implementation. Outline script scenarios with QA and UAT teams based upon project scope and solutions.
Identify continuous improvement opportunities to strengthen compliance with banking regulations and retail finance collections policies and procedures.
Ability to support change management master configuration process during the implementation of new and/or enhancement to existing Debt Manager solutions
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor’s degree preferred; or a minimum of 7 years working with a financial institution with concentration on collections, recovery, accounting, finance, business or other related experience
3+ years’ experience in a complex solution analysis, design and build role with cross functional impact
Proficient in process documentation using Visio and Microsoft Word.
Strong analytical skills with demonstrated ability to develop solutions and strategic plans.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Ability and flexibility to travel for business as required
Desired Characteristics:
Experience with Debt Manager and end-to-end recovery processes
Experience configuring the Debt Manager rules engine (FitLogic or Blaze)
Experience upgrading Debt Manager
Working knowledge of all Recovery/Collections technologies
Experience with accounting and finance in payments (e.g., GL interface, Deluxe, financial mapping, Chase ACH, suspense resolution).
Ability to develop and read queries within a Postgres database.
Knowledge of Redshift’s replication editor application
Advanced PC skills including Excel, Access, Microsoft Office suite, and PowerPoint.
3+ years' experience with ETL (Extract/Transform/Load) processes
Bachelor’s degree
Knowledge of the FISERV application.
Ability to lead and manage multiple projects simultaneously and deliver timely
Strong interpersonal and oral/written communication skills
Established track record of achieving exemplary business outcomes
Self-starter; takes initiative to identify and solve problems using data and critical thinking
Demonstrated data analysis, problem solving, and attention to detail
Has ability to read and understand SQL (Oracle DB and Postgres) is a plus; can engage in high-level technical discussions during issue triaging and solution design.
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Collections