AWS Production & Payment Application Support - 6+ Yrs of Exp – 24/7 Rotational Shift – Pune Location
About the team
At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments production application support to our client base.
About the Role
As an AWS Production Support Engineer, you will provide critical production application support for treasury and payments solutions used by global financial institutions and corporate clients. Success in this role requires strong technical troubleshooting skills, proactive problem-solving, and the ability to collaborate with global stakeholders while supporting a 24x7 operational environment.
What You Will Be Doing
- Provide production support for treasury and payments applications, ensuring high availability and operational excellence.
- Support cloud-hosted environments across AWS and Azure, ensuring optimal application performance and stability.
- You will be responsible for ensuring platform stability, incident resolution, service availability, and exceptional client experience across business-critical applications.
- Investigate, troubleshoot, and resolve incidents, service disruptions, and client-reported issues within agreed service levels.
- Monitor application performance, identify root causes, and implement corrective and preventive actions.
- Manage incidents, service requests, and problem records using ticketing tools such as ServiceNow.
- Collaborate with engineering, infrastructure, cloud, and business teams to restore services and improve platform reliability.
- Analyze application logs, system metrics, and database queries to diagnose complex technical issues.
What You Bring
- 6+ years of Hands-on experience with AWS cloud technologies and production support activities in cloud-based environments.
- Experience supporting Java-based enterprise applications and containerized environments using Kubernetes
- Strong SQL skills with the ability to analyze data and troubleshoot application issues.
- Experience in application production support, client services, or technical support roles within banking, treasury, payments, or financial services environments.
- Strong understanding of financial operations, treasury workflows, and payment processing environments.
- Good knowledge of Microsoft Windows and/or Linux operating systems administration and troubleshooting.
- Experience using incident management and ticketing platforms such as ServiceNow.
- Excellent communication and stakeholder management skills with proven client-facing experience.
What we offer you
- An opportunity to support global treasury clients using a leading FIS treasury solution.
- Learning and career development across product support, treasury, technology, and client service.
- Exposure to global clients and cross-functional teams.
- Health and family protection benefits, career mobility opportunities, learning offerings, and an adaptable home-office work model, subject to applicable company policies.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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