Job Description:

Azure/AWS Infrastructure Architect

Role Overview

The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark’s cloud platform architecture. The role focuses on designing, building, and evolving the cloud foundations, guardrails, and platform capabilities that underpin client operations — ensuring environments are reliable, secure, and well-governed.

The role is a hands-on specialist position. It sets the direction for how cloud infrastructure is designed, built, and hardened across client accounts, and provides deep technical input on complex incidents, major changes, and architecture-impacting decisions. People leadership, resource allocation, and day-to-day team direction sit with the Engineering Director.

Responsibilities:

Cloud Infrastructure Engineering

• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture-impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.

Operational Governance

• Define platform-level patterns that support incident management, change management, SLA governance, and on-call practice.
• Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
• Ensure platform ownership responsibilities are clearly defined and applied — Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
• Maintain platform design standards that support audit-readiness, NIS2, and client contractual obligations.
• Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.

Client & Stakeholder Engagement

• Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
• Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
• Contribute to account-level technical conversations, including architecture reviews and SLA design.
• Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.

Must Have

• 12+ years of total experience, with proven expertise in architecting and managing cloud infrastructure across professional services, enterprise, or managed operations environments using Azure, AWS, or GCP.
• Strong hands-on expertise in Infrastructure as Code (IaC) using Terraform, Bicep, or equivalent tools.
• Strong understanding of secure-by-design cloud architecture, platform guardrails, and cloud security controls.
• Proven experience designing resilience, disaster recovery (DR), and business continuity solutions.
• Strong understanding of ITIL/ITSM practices, including Incident, Change, Problem, and SLA Management.
• Experience handling P1/critical incidents, major changes, and technical escalations, including providing architecture-level technical guidance.
• Experience in cloud security and compliance, including vulnerability/CVE response and platform-level security controls.
• Ability to define and govern cloud platform standards, architecture patterns, incident/change processes, and SLA governance.
• Experience acting as a senior technical point of contact for clients, including leading or participating in architecture reviews.
• Ability to balance strategic cloud architecture with hands-on technical involvement when required.
• Experience working in a multi-client, commercially governed environment with contractual obligations, SLAs, data-processing requirements, and compliance considerations.
• Strong written and verbal communication skills in English.
• Ability to collaborate effectively with Cloud Operations, Engineering, Security, and Project/Delivery teams.

Scope Boundaries :

This role does not own day-to-day operational ticket triage, routine monitoring, or first-line incident response — those are owned by Cloud Operations Engineers and Support Engineers. People management, resource allocation, performance, and development of the Infrastructure & Operations team sit with the Engineering Director. The Cloud Infrastructure Engineer focuses on platform architecture, guardrails, IaC standards, and critical-path technical input.

Location:

DGS India - Pune - Kharadi EON Free Zone (inactive)

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent