Job Description:
Job Description: Managed Services Back End Engineer
About the Role:
We’re looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment.
This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model.
Key Responsibilities:
- Backend Development & Support:
- Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.
- Managed Services Delivery:
- Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.
- Incident & Problem Management:
- Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.
- Hands-on Coding:
- Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.
- API Development & Integration:
- Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.
- Database Management:
- Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.
- Performance Optimization:
- Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.
- Monitoring & Observability:
- Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends, and prevent recurring issues.
- Change & Release Support:
- Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.
- Root Cause Analysis:
- Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.
- Automation & Continuous Improvement:
- Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.
- Cross-functional Collaboration:
- Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.
- Documentation:
- Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.
Required Qualifications:
- 4–7 years of hands-on experience in backend development, application support, or managed services delivery.
- Strong backend engineering experience in one or more technologies such as:
- Java / Spring Boot
- Node.js
- Python
- .NET / C#
- Microservices architecture
- Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.
- Experience working in a production support or managed services environment with SLA-driven delivery.
- Good knowledge of incident, problem, change, and release management processes.
- Hands-on experience with databases such as:
- MySQL
- PostgreSQL
- Oracle
- SQL Server
- MongoDB
- Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes.
- Experience with logging, monitoring, and observability tools.
- Good understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines.
- Strong knowledge of Git-based version control workflows.
- Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding.
- Ability to work on enhancements, bug fixes, support tickets, and minor development activities.
- Strong analytical, debugging, and problem-solving skills.
- Good written and verbal communication skills.
- Ability to work in a collaborative offshore/onshore delivery model.
- Willingness to work in shifts or extended support hours as required by project needs.
Deep Expertise In:
- Backend application support and development
- REST/SOAP API troubleshooting and enhancement
- Microservices-based architecture
- Database query optimization and issue resolution
- Production incident handling and RCA
- Application logs, monitoring, and alert analysis
- Service availability, scalability, and performance tuning
- Error handling, retry logic, timeout handling, and exception management
- Deployment support and release validation
- Support documentation, SOPs, and runbook creation
- Working in ITIL-based managed services models
Qualifications:
- BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field.
- Proven experience in backend development and production support.
- Strong ability to troubleshoot complex backend, database, integration, and configuration issues.
- Ability to adapt to a dynamic and fast-paced environment with changing priorities.
- Strong ownership mindset with the ability to drive issues to closure.
- Good communication skills and ability to interact with technical and non-technical stakeholders.
- Prior experience in the Indian IT services or managed services market will be an advantage.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
