Back Of House Operations Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do.   At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

What you will have an opportunity to do:

Responsible for overseeing the daily operations of the hotel, ensuring efficiency, guest satisfaction and profitability. Key responsibility includes coordinating between departments, managing staff and upholding the quality and service standards to provide an exceptional guest experience.

ESSENTIAL FUNCTIONS:

Housekeeping Operations:

• Supervise housekeeping staff to ensure cleanliness standards are met across guest rooms, public areas, and back-of-house.
• Monitor inventory and manage procurement of cleaning supplies and linen.
• Implement and maintain quality control procedures and inspection routines.
• Coordinate with maintenance for timely resolution of room or facility issues.

Food & Beverage Operations

• Oversee daily operations of F&B
• Ensure compliance with health, safety, and sanitation regulations.
• Monitor guest feedback and implement service improvements.

Leadership & Administration

• Recruit, train, and develop team members in both departments.
• Create and manage departmental budgets, labor costs, and operational expenses.
• Develop and enforce SOPs to ensure consistency and efficiency.
• Lead cross-departmental coordination to support events, VIP services, and special projects.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.

What are we looking for?

• Bachelor’s degree in hospitality management or related field.
• 3+ years of experience in hotel operations or a similar role.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Compensation:

$80,000

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$90,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.