This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam based in India.
As a Backup & Storage Engineer, you will play a key role in maintaining and protecting enterprise IT infrastructure, ensuring data availability, reliability, and business continuity. You will provide Level 2 technical support for enterprise backup and storage environments, managing incidents, troubleshooting failures, and performing recovery operations. Working with leading technologies such as Commvault, Veritas NetBackup, and Veeam, you will help safeguard critical business data and maintain infrastructure performance. You will collaborate with global infrastructure teams, including server, database, virtualization, network, and application specialists, to resolve complex technical challenges. You will also monitor storage capacity, optimize backup operations, and ensure compliance with service-level agreements. This is an opportunity to contribute to mission-critical IT operations in a collaborative, technology-driven environment with international exposure and continuous learning opportunities.
- Manage backup operations: Provide Level 2 support for backup-related incidents, job failures, alerts, and service requests across enterprise environments.
- Administer backup platforms: Configure, maintain, and troubleshoot enterprise backup solutions, including Commvault, Veritas NetBackup, Veeam, or equivalent technologies.
- Investigate backup failures: Identify and resolve issues involving missed schedules, backup agents, connectivity failures, performance bottlenecks, and unsuccessful backup jobs.
- Monitor backup performance: Track backup job status, success rates, retention compliance, and capacity utilization to ensure reliable data protection.
- Perform recovery operations: Execute approved restore and recovery requests for files, virtual machines, and supported workloads, ensuring recovery activities meet operational requirements.
- Maintain backup configurations: Support backup policy management, scheduling changes, client onboarding, and backup agent administration.
- Support disaster recovery: Validate backup completion, coordinate recovery testing, and participate in disaster recovery activities to strengthen business continuity.
- Administer enterprise storage: Manage and troubleshoot SAN, NAS, and associated storage infrastructure to maintain availability and performance.
- Manage storage provisioning: Support volume allocation, LUN mapping, zoning coordination, filesystem capacity management, and storage configuration activities.
- Monitor storage health: Track utilization, capacity, performance, latency, and hardware alerts while identifying potential risks before they affect production services.
- Resolve storage incidents: Troubleshoot storage connectivity, path failures, mounting issues, performance degradation, and capacity-related problems.
- Coordinate infrastructure activities: Collaborate with Server, VMware, Database, Network, Security, and Application teams on storage-related incidents, migrations, expansions, and maintenance.
- Ensure service-level compliance: Resolve incidents and service requests within agreed SLAs while following ITIL Incident, Problem, Change, and Request Management processes.
- Support incident and problem management: Participate in major incident restoration, root-cause investigations, corrective actions, and service improvement initiatives.
- Manage operational documentation: Maintain runbooks, incident records, technical documentation, and shift handover notes to ensure consistent operational knowledge.
- Coordinate global operations: Ensure effective follow-the-sun handovers across APAC, EMEA, and North America teams, maintaining operational continuity around the clock.
- Drive continuous improvement: Contribute to backup compliance reporting, storage capacity forecasting, operational efficiency, and infrastructure reliability initiatives.
Requirements:
- Professional experience: 3–6 years of experience in enterprise backup administration, storage operations, and infrastructure production support.
- Backup administration: Hands-on experience managing enterprise backup environments using Commvault, Veritas NetBackup, Veeam, or equivalent platforms.
- Backup fundamentals: Strong understanding of backup policies, scheduling, retention management, backup failures, agent administration, and restoration procedures.
- Storage infrastructure: Practical knowledge of SAN and NAS technologies, storage provisioning, LUN management, zoning, volume allocation, and capacity management.
- Technical troubleshooting: Ability to diagnose and resolve issues involving backup agents, network connectivity, storage paths, performance bottlenecks, and infrastructure capacity.
- Recovery and disaster recovery: Understanding of backup validation, data recovery procedures, disaster recovery fundamentals, and business continuity practices.
- Monitoring and ITSM tools: Experience with enterprise monitoring solutions and ServiceNow or equivalent IT Service Management platforms.
- ITIL knowledge: Familiarity with Incident, Problem, Change, and Request Management processes and their application in enterprise production environments.
- Production support: Experience working in SLA-driven infrastructure operations, including 24/7 support environments and rotational shifts.
- Analytical skills: Ability to analyze technical logs, investigate recurring issues, document findings, and escalate complex problems to Level 3 specialists when necessary.
- Communication and collaboration: Strong interpersonal skills and the ability to coordinate effectively with technical teams across different infrastructure domains and geographical regions.
- Preferred certifications: Vendor certifications in Commvault, Veeam, NetBackup, or enterprise storage technologies are an advantage.
- Advanced storage knowledge: Familiarity with Dell PowerStore, PowerMax, NetApp, Pure Storage, or equivalent enterprise storage platforms is desirable.
- Virtualization and application recovery: Experience with VMware backups, database backups, and application-aware recovery processes is beneficial.
- Advanced data protection: Exposure to replication, snapshots, deduplication, and immutable backup technologies is a plus.
- Automation and scripting: Basic scripting knowledge using PowerShell, Python, or Shell is desirable.
- Capacity and compliance: Experience with backup compliance reporting, capacity forecasting, and disaster recovery testing is an additional advantage.
- Soft skills: Strong problem-solving abilities, attention to detail, accountability, adaptability, and a proactive approach to resolving technical challenges in a fast-paced environment.
Benefits:
- Remote flexibility: Fully remote working arrangement from India.
- Professional development: Opportunities to strengthen technical expertise in enterprise backup, storage infrastructure, and cloud technologies.
- Technology exposure: Hands-on experience with leading backup and storage platforms, including Commvault, NetBackup, Veeam, and enterprise infrastructure solutions.
- Continuous learning: A culture that encourages professional growth, technical curiosity, and continuous improvement.
- Collaborative environment: Opportunities to work alongside experienced infrastructure specialists and international technical teams.
- Career growth: The opportunity to contribute to critical enterprise infrastructure projects within a growing technology services environment.
- Inclusive workplace: A diverse and supportive culture where employees are encouraged to share ideas, collaborate, and contribute to meaningful solutions.
