Bankruptcy Quality Assurance Specialist

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

This position provides quality control, audit oversight and risk identification for the functions performed within the Bankruptcy department. The auditor will work closely with the functional area managers to ensure appropriate review and remediation of defects identified.

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

• High school diploma or equivalent, required.
• Bachelor’s degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.

• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to effectively interact with managers and members of the functional areas including but not limited to Bankruptcy and compliance.
• A self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Able to work with minimal supervision.
• Ability to meet timelines.
• Must possess excellent attention to detail and problem-solving skills.
• Above average skills in quality and production rates.
• BKFS/LoanSphere experience required.
• Proficiency in Microsoft Office - Outlook and Excel.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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