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City of Salamanca, New York, United States
Onsite
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
2. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
4. Prepare drinks with proper portions and ingredients.
5. Mix drinks and collect payment from guests.
6. Count bank at the beginning of shift to verify necessary amounts. Count bank at the end of shift, separating room charges and comp tickets, completing paperwork. Requires mathematical skills and writing ability.
7. Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
8. Clean bar area including wiping down bar and picking up trash. Restock supplies during slow periods, including lifting, bending, and reaching.
9. Lift bar top to enter/leave bar work area (approximately 15lbs) or bending under to access area behind bar.
10. Must be able to work within a narrow space – approx. 4.5 ft. wide behind bar.
11. Address guests with a pleasant nature at all times
12. Acquire knowledge of the casino layout and the ability to give proper directions.
13. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
14. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
15. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
16. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Other Responsibilities:
1. Operating dishwasher to clean glasses and storing when clean.
2. Prepare garnishes at end of shift as well as when needed; may include cutting/ slicing fruit and similar duties.
3. Carrying glass racks which are approximately ten (10) to fifteen (15) pounds each.
4. Keeping bar stocked; beer, liquors, wines, etc., includes lifting, bending and reaching.
5. Attend all necessary training meetings.
6. Assist in other projects, as directed.
7. Relay all guest complaints and or compliments to manager or supervisor on duty.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency required.
3. Two (2) years previous beverage experience required.
4. Previous customer service experience preferred.
5. Knowledge of operating a cash register.
6. Ability to operate the following equipment: juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines and other necessary equipment.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public,
3. Employees and customers.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. Must be able to exert well-paced mobility to maneuver between functions occurring simultaneously.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.