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Austin, Texas, United States
Onsite
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
The Banquet Captain is responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversee the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments
GENERAL DUTIES:
Meet and greet guests in a friendly and warm manner.
Coordinates with the event host on all aspects of the banquet function.
Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
Ability to respond quickly and accurately to guest requests.
Ability to obtain any government required licenses or certification for example liquor licenses etc.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Plan the event course and orchestrates its completion in a timely, quiet and courteous manner.
Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
Adhering to all banquet standard process and also hotel standard policies and procedures.
Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
Supervises and trains staff in the service of food and beverages according to standards.
Discuss any last minute changes with the banquet team.
Ensure all guest requirements are set and ready 30 minutes before event start time.
Coordinates function details with banquet, conference planning, and kitchen staff.
Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
Monitor banquet personnel in the performance of their duties.
Assist in conducting pre-shift and pre-function meetings.
Actively participates in set up of banquet rooms and service of food and beverage to guests.
Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
Communicates frequently with function hosts in order to ensure that their needs are being met.
Ensures all guest checks are billed and signed by the host according to planned arrangements.
Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
Display awareness and compliance with hotels security, safety, emergency and energy procedures.
Ensure high grooming are met by all banquet staff.
Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
Guide, direct, and motivate banquet staff, Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
Performs other duties as assigned.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
QUALIFICATIONS & SKILLS:
Prior serving experience
Exceptional knowledge and understanding of various banquet and food service techniques and standards.
Three or more years’ experience as Banquet Captain in a high volume, upscale hotel
Are organized and proficient at multitasking
Are a reliable team player willing to learn and adapt to new situations
Strong communication and customer service skills
Able to lift at least 50 lbs.
Proficient in verbal and written English communication
Able to stand for long periods of time
Food Handling certification (can be obtained during employment)
Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.
Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.