Banquet Captain - On Call

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

POSITION OVERVIEW

South Seas Resort is seeking a professional, service-driven On-Call Banquet Captain to lead banquet and catered events while delivering exceptional guest experiences in one of Southwest Florida's premier resort destinations. This position serves as the operational leader during assigned events, ensuring seamless execution from setup through breakdown while maintaining the resort's high standards of hospitality, presentation, and service.

The On-Call Banquet Captain provides hands-on leadership to banquet service team members, coordinates event execution with Culinary, Stewarding, Conference Services, and resort departments, and serves as the primary point of contact during events to ensure every detail exceeds guest expectations. This flexible, on-call position is ideal for hospitality professionals seeking event-based scheduling while working weddings, corporate meetings, social functions, holiday events, and resort special events.

Essential Responsibilities

Event Leadership

• Lead banquet service staff during assigned events, ensuring efficient execution and exceptional guest service.
• Review Banquet Event Orders (BEOs) with the team prior to each event to ensure complete understanding of event requirements.
• Direct event setup, service execution, and breakdown according to resort standards.
• Conduct pre-shift meetings to communicate event details, service expectations, safety procedures, and assignments.
• Monitor event flow and proactively adjust staffing or service as needed.
• Ensure all banquet spaces are properly prepared, clean, organized, and presentation-ready.

Guest Experience

• Serve as the primary on-site leader for banquet guests, meeting planners, wedding clients, and event hosts during assigned events.
• Resolve guest concerns professionally and promptly while maintaining a positive guest experience.
• Maintain visible floor presence throughout events to ensure attentive, personalized service.
• Ensure food and beverage presentation meets South Seas Resort quality standards.

Team Leadership

• Supervise and motivate banquet servers, bartenders, banquet housepersons, and support staff during assigned shifts.
• Coach team members on service standards, professionalism, and guest engagement.
• Assist with training new banquet associates on service procedures and event standards.
• Promote teamwork, communication, and accountability throughout each event.

Operational Excellence

• Ensure compliance with all food safety, sanitation, responsible alcohol service, and workplace safety standards.
• Verify proper room setups, table configurations, linens, décor placement, audiovisual readiness, and event timelines.
• Coordinate closely with Culinary to ensure timely food delivery and service execution.
• Monitor inventory of banquet supplies and communicate operational needs to leadership.
• Assist with post-event inspections and ensure banquet spaces are reset and prepared for future functions.

What are we looking for?

Qualifications

• Minimum of 2 years of banquet leadership, banquet captain, restaurant leadership, or hospitality supervisory experience preferred.
• Resort, hotel, country club, convention center, or luxury hospitality experience preferred.
• Strong knowledge of banquet service styles, food and beverage operations, and event execution.
• Ability to lead teams in a fast-paced, high-volume environment.
• Excellent communication, organization, and problem-solving skills.
• Professional appearance and guest-focused demeanor.
• Ability to remain calm and adaptable in changing event environments.

Physical Requirements

• Ability to stand and walk for extended periods throughout shifts.
• Frequently lift and carry up to 40 pounds.
• Ability to bend, stoop, push, pull, and move banquet equipment and supplies.
• Work indoors and outdoors in varying weather conditions.
• Availability to work evenings, weekends, holidays, and varied hours based on resort event schedules.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$15.00

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$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.