B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
Join the amazing team at the Holiday Inn Dulles! Our property offers first-rate food menus, comfortable and efficient meeting facilities, and premier brand hotel accommodations.
This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Ensures exceptional guest service and creates an inviting atmosphere. Follows Holiday Inn and brand standards of quality to ensure guest satisfaction.
The ideal candidate will be responsible for providing outstanding service and enhancing the experiences of our clients, ensuring that they receive the highest level of service and satisfaction. This role requires a proactive and customer-focused individual who can anticipate the needs of our clients and deliver service that will exceed their expectations. The successful candidate will have excellent communication and interpersonal skills, a strong attention to detail, and the ability to manage multiple tasks simultaneously.
The required hours for this position are fluctuating daytime hours (AM & PM), with varying days off in accordance with business needs.
Responsibilities:
- Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service to guests using proper serving techniques. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Holiday Inn guest service recovery program.
- Serving Duties: Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable. Adheres to all health regulations, keeping and local liquor laws.
- Helps control expenses: Responsible for proper use of all banquet collateral and equipment. Adheres to cost controls to reduce expenses and waste.
- Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with Holiday Inn, local, state, and federal regulations. Follows all Holiday Inn procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
- Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
- Works collaboratively with all others: Assists bartenders and works as a team player to ensure all guest needs are met. Works as a team player to ensure all guest needs are met. Completes all assigned duties within or outside the normal scope of responsibilities.
- Side Work/Other Duties: Completes all required side work, and takes initiative to assist wherever necessary. Actively contributes to the success of the guest experience.
Required Skills and Experience:
- High school diploma/GED or equivalent experience required.
- TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
- Must have one or more years of previous guest service experience.
- Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
- Must have the ability to speak, understand, and write English in order to meet guest’s needs.
- Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.
- Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
- Prefer one or more years of previous serving experience in a banquet environment. EEO AA M/F/Vet/Disabled
Benefits:
- Well-Being Benefits
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Long Term Planning:
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Team Member Programs:
- Our Big 3 Mission Statement Leaders of the Month/Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
- Weekly Payroll
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
