Banquet Server- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The Banquet Server delivers warm, professional, and attentive service to guests across the resort’s banquet/event spaces, restaurants, lounges etc. This versatile role supports the banquet function, including accurate order taking, skilled food & beverage presentation, suggestive up-selling, table/room set-up and breakdown, payment processing, and maintaining exceptional cleanliness and presentation standards. The successful candidate enhances the guest experience while maximizing revenue opportunities and upholding luxury hospitality and brand standards in a high-volume, upscale environment.

KEY RESPONSIBILITIES:

Primary responsibilities for the Banquet Server position include but not limited to the following:

• Set up and break down banquet rooms/functions including tables, chairs, linens, glassware, silverware, and décor per event orders and luxury resort standards
• Warmly welcome and acknowledge all guests in line with Westin brand standards
• Take accurate food and beverage orders and serve meals/drinks promptly using proper serving techniques
• Actively apply suggestive selling and up-selling techniques to promote house specialties, daily features, premium beverages, and event enhancements
• Describe menu items, preparation methods, ingredients, prices, and beverage offerings confidently and accurately
• Ensure proper table settings and overall presentation to align with fine-dining and banquet expectations
• Observe Cayman Islands liquor laws as required
• Process guest checks/payments accurately using Micros POS system and secure proper payment
• Clear tables, maintain cleanliness and organization of dining rooms, banquet areas, service stations, and equipment throughout various special events.
• Perform general cleaning tasks using approved products while adhering to health, safety, and sanitation guidelines
• Collaborate effectively with kitchen, banquet, and front-of-house teams to ensure seamless service during regular dining and high-volume events
• Maintain full knowledge of hotel banquet operations, food/alcohol offerings as per Resort Standards.
• Other duties may be assigned based on business needs.

What are we looking for?

• Minimum 1-2 years of specific Banquet Server experience in a Luxury Hotel environment required
• Proven proficiency with Micros POS (or similar restaurant point-of-sale systems) for order entry, check management, and reporting required
• Hospitality diploma/degree or formal training preferred
• CARE certification required (or willingness to obtain immediately upon hire). C.A.R.E - Cayman Alcohol Responsible Education
• Strong working knowledge of food, wine, cocktails, non-alcoholic beverages, and premium drink offerings will be a mandatory requirement for this role
• Knowledge of appropriate table settings, service ware, fine-dining etiquette, and banquet presentation standards required
• Excellent command of the English language (spoken, written, reading, and comprehension) required
• Outstanding communication, guest-interaction, and professional demeanor a plus
• Must be physically able to stand for extended periods, lift, push/pull 35- 50 lbs. and must be able to work in hot/humid conditions as required

Must be flexible to work all required shifts including early mornings, late evenings, weekends and public holidays

Compensation:

CI$6.56

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CI$6.56

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.