About Us
Toucan Gaming is Louisiana’s fastest growing video poker gaming and amusements provider. We have venues across the state that deliver exciting, high-performing gaming spaces that keep guests coming back. But the real power behind our success? The people who make it happen every day.
We know that great experiences start with great employees; the ones who bring energy, professionalism, and personality every day. As an employer, we are committed to supporting our team with the tools, training, and culture needed to thrive. Whether you are managing a location, keeping machines running smoothly, or creating a welcoming environment for our guests, you are an essential part of what makes Toucan Gaming shine.
We live by a set of core values that guide everything we do:
- Share our enthusiasm & optimism
- Constant & never-ending improvement
- Be humble & open
- Collaborate & work together for the greater good of our team
- Relax & enjoy the journey!
Collaborating with us means being part of a close-knit, fast-moving team where your contributions matter. If you are enthusiastic about gaming, hospitality, and being part of something exciting, we would love to have you on board.
Job Description:
Essential Job Responsibilities and Duties
- Promote a positive work atmosphere by maintaining a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.
- Maintain daily a clean, attractive lounge, inside and out, throughout all weather conditions by completing all shift duties as stated.
- Give all customers prompt and courteous service. Greet each customer with appropriate company greeting such as, “Welcome, relax & enjoy.”
- Report prepared and ready for work at the assigned and scheduled time. Clock in and out accurately daily as stated in the company handbook.
- Perform all responsibilities in accordance with all Company standards, policies, and procedures.
- Responsible for following workplace safety and operating protocols as outlined in the Toucan Policy Manual.
- Responsible for adhering to, and keeping up with all gaming regulations, policies and procedures.
- Attend and participate in regular staff meetings with key leadership. Maintain an open line of communication with Management.
- Adhere to all appearance and uniform standards.
- Record all sales promptly and accurately, as per company standards.
- Responsible for completion of all necessary end-of-day paperwork and forwarding any end-of-day reports to the appropriate personnel.
- Follow all company policies regarding the sale of alcohol and tobacco products as outlined in the Toucan Policy Manual.
- Prepare alcoholic beverages and food items according to company standards.
- Verify customer age and identification before serving alcoholic beverages.
- Monitor alcohol consumption and refuse service when required by law or company policy.
- Stock and replenish beer, liquor, mixers, garnishes, ice and other supplies.
- Accurately process cash, credit card, and electronic transactions.
- Complete all other tasks and activities assigned.
Skills, Education and Other Requirements
- Previous bartending, hospitality, customer service or gaming experience required.
- Requires the ability to read and follow written procedures and policies as well as instructions for operating video poker machines and other equipment.
- Sufficient visual acuity to check and verify identification.
- Computer, phone, fax, copier and 10-Key calculator, Basic PC skills, specifically Microsoft Office Products.
- Basic mathematical, calculating and money counting skills.
- Ability to multitask and prioritize in a fast-paced environment is required.
Required Work Cards
- Identification that establishes the right to work in the United States.
- All Lounge personnel are required to possess a valid video draw poker employee permit.
- A valid state issued driver’s license, identification card or U.S. Military identification card is required while working at the lounge facility. Failure to maintain a valid Video Draw Poker permit or an identification card as mentioned above may result in suspension and up to termination of employment.
- May also be required to successfully obtain a Parish Bar/ABO card if required for the Parish they currently work. It is the responsibility of each individual to ensure that their certifications and permits are obtained and renewed on time prior to expiration according to the company policy.
Machinery, Work Equipment, Programs, Software, Hardware Used
- Computer, phone, fax, copier and 10-Key calculator.
- Video Poker Machinery
Keepin’ It Simple:
Ready to ride the wave with us?
Base Pay Range:
$10.00 hourly
Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
