Ensures service standards are met and exceeded by creating the Starbucks experience through prompt service, quality beverages and products, and adherence to Clean, Safe, and Ready practices.
Schedule: Must be available during business hours Monday through Friday, 7 AM - 5:30 PM
Job Responsibilities:
- Perform and manage day-to-day activities related to own area (e.g., operating cash register, catering, pantry duties), under less supervision.
- Utilize and update the Food Service department computerized inventory control management system.
- Resolve queries and provide support through prompt response and courteous service.
- Understand/ track dietary needs, allergens, and special meal preparations.
- Maintain and follow regulatory standards of cleanliness, sanitation, and freedom from hazards and infections; Follow Hazard Analysis Critical Control Point (HACCP) guidelines when handling food.
- Stay updated with the latest trends in the food services industry.
- Escalate all customer comments and complaints to the appropriate leaders.
- Complete all assigned training, including seasonal beverages, promotions, and annual competencies.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintain regular and predictable attendance.
Minimum Education and/or Training:
- High School Diploma/GED is required
- Bachelor's degree in a related field is preferred.
Minimum Experience:
- 2+ years of relevant experience required with a High School diploma.
- No prior experience required with a Bachelor's degree.
- Some direct hospital experience, in food services/ cooking in institutional kitchen/ catering, preferred.
- Some experience in hospitality service environment performing activities related to own area (e.g., Food preparation, Coffee/Beverage preparation), preferred.
- Good understanding of safety and sanitary requirements of a food service operation, preferred.
Licensure, Registration and/or Certification Required by SJCRH Only:
- (BARISTA) Must have Barista Certification after completing Initial Store Training within six weeks of employment.
- (SERVSAFE) ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within 30 days of hire.
- Employee must maintain current certification during employment.
Special Skills, Knowledge and Abilities:
- Questions, clarifies, and provides explanations as needed.
- Checks documents and reports for clarity and accuracy.
- Seeks and provides information within and outside the team promptly.
- Addresses problems in a structured, logical approach.
- Asks for guidance and tries out new ideas when changes in approach are required.
- Adapts quickly and positively; learns from mistakes.
- Exhibits basic grasp of food services processes, health guidelines and regulations.
- Carries out standard tasks promptly within own area (e.g., cook, attendant, chef, catering, maintaining temperature) under supervision.
- Demonstrates physical fitness and can work in a stressful environment.
- Plans around multiple tasks and priorities well within own work.
- Can cope with unexpected changes in routine and delivers planned outcomes on time.
- Escalates issues/problems and seeks support promptly.
- Seeks to understand customer needs by asking clarifying questions.
- Solves routine customer problems effectively and seeks guidance, as needed, for quick resolution of more complex issues.
Physical Demands and Working Conditions:
- The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand.
- The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to sit and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and extreme heat.
- The noise level in the work environment is usually moderate.
- An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
- The employee must move about the workspace to access work surfaces and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.
- Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
- This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
- The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Barista (Part-time).
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St. Jude is an Equal Opportunity Employer
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