Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!
Title: Behavioral Health Technician
Reports to: Executive Director
Department/Location: Onsite, Sisters Grove
FLSA Status: Non-Exempt
Schedule: Monday-Friday, 8:00-4:30pm MST, 100% onsite at the Sisters Grove location. Will work with both the adult and adolescent IOP/PHP program.
Required: Bachelors Degree in Pscyhology, social work, Education, Human Services or a related field
Important: This role requires flexibility to provide coverage for Clinical Service Coordinator (CSC) duties as needed based on clinic needs, including supporting front desk operations, patient scheduling, incoming calls, insurance verification, and other administrative responsibilities.
Role Summary:
Guidelight Health is seeking a dedicated and compassionate Behavioral Health Technician to join our team. The Behavioral Health Technician will play a crucial role in providing direct support and assistance to patients undergoing mental health treatment. Under the supervision of licensed mental health professionals, the Behavioral Health Technician will implement treatment plans, facilitate therapeutic activities, and ensure the safety and well-being of patients within our care.
Role Responsibilities:
Behavioral Health Technician Duties:
- Patient Support and Assistance: Provide direct support to patients during various aspects of treatment, including activities of daily living, therapeutic exercises, and recreational activities.
- Observation and Documentation: Maintain accurate and detailed records of patient behaviors, progress, and responses to treatment interventions. Report any significant changes or concerns to the clinical team promptly.
- Crisis Intervention: Assist in managing and de-escalating crisis situations effectively and safely. Implement appropriate crisis intervention techniques as trained and directed by clinical supervisors.
- Therapeutic Engagement: Engage patients in therapeutic activities and interventions designed to promote self-awareness, emotional regulation, and interpersonal skills development.
- Collaborative Teamwork: Collaborate effectively with interdisciplinary team members, including licensed therapists, psychiatrists, nurses, and other support staff, to ensure coordinated and comprehensive care for patients.
- Patient Education: Educate patients and their families about mental health conditions, treatment modalities, and coping strategies to promote understanding and active participation in the recovery process.
- Safety and Security: Monitor the environment to ensure the safety and security of patients, staff, and visitors. Adhere to established protocols and procedures for maintaining a safe treatment environment.
- Professional Development: Participate in ongoing training and professional development activities to enhance knowledge and skills in the field of behavioral health and patient care.
Administration Duties (based on clinic needs):
- Welcome patients and visitors warmly and professionally, manage incoming calls, and direct inquiries to the appropriate team members.
- Schedule and coordinate patient appointments, working closely with clinical staff to support a smooth patient experience.
- Verify insurance information, assist with billing questions, maintain accurate patient records, and support general administrative tasks.
- Maintain an organized and welcoming reception area while adhering to company policies, confidentiality standards, and HIPAA regulations.
Required Qualifications:
- Bachelors Degree in Pscyhology, social work, Education, Human Services or a related field
- 1-2 years experience working in the Behavioral health setting
- Strong interpersonal and communication skills.
- Ability to work effectively as part of a multidisciplinary team.
- Compassionate, empathetic, and nonjudgmental approach to patient care.
- Ability to maintain confidentiality and adhere to ethical standards.
- CPR and First Aid certification (or willingness to obtain upon hire).
- Must pass background checks and drug screening.
Preferred Qualifications:
- Experience providing group therapy
*Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at Talent@guidelighthealth.com
Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.
We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com
Benefits & Perks
At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.
As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including:
- Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
- Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
- 401(k): With company match.
- Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
- Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
- Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.
