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Roanoke, West Virginia, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
To ensure comfort of guests by assisting them with any questions, reservations, travel arrangements, etc. that they may have while providing luggage & valet assistance.
ESSENTIAL FUNCTIONS OF THE POSITION
1. Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
2. Follow safety procedures to ensure a safe working environment.
3. Ensuring that all bell functions are consistently met, including:
a) Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
b) Offers valet to every guest w/vehicle.
c) Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
d) Delivery of guest items throughout hotel
e) Maintaining cleanliness and appearance of front door area and lobby/library area
f) Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
g) Interfacing with front desk to meet guests’ needs.
4. Carry out transportation functions, including:
a) Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
b) Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
c) Delivering boxes, packages, etc. as necessary.
d) Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant Monday – Friday.
5. Is knowledgeable of all hotel and conference center services and upselling.
6. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons.
7. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including:
a) Maintains concierge manuals and Rolodex.
b) Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
c) Arranges golf tee times, spa appointments, boat, and other recreational reservations.
d) Conduct tours of hotels, guest rooms, and cottages to guests.
e) Assist guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager.
f) Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
g) Assists callers and guests with directions and maps.
LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior
What are we looking for?
ü Previous customer service experience preferred.
ü Valid Driver’s license required. The ability to drive a manual shift vehicle is preferred but not required.
ü Good written and verbal communication skills, customer service skills, and attention to detail.
ü Typing and computer skills preferred.
ü Strong organizational and information gathering skills and techniques.
ü Outgoing personality & professional demeanor.
ü Drive and need to work and succeed.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
