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Boston, Massachusetts, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!What you will have an opportunity to do:
Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
About the Property
Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!
What You Will Have an Opportunity to Do
We are looking for warm, energetic individuals to join our Guest Services team as Bell Attendants at Wyndham Boston Beacon Hill. As one of the first and last people our guests meet, you will help create a memorable first impression through genuine hospitality, attentive luggage assistance, and thoughtful service from arrival through departure.
If you enjoy meeting people from around the world, making meaningful connections, and finding ways to WOW guests, this is an opportunity to develop your career in hospitality while helping each visitor feel welcome and cared for.
Your Role
Guest Welcome and First Impressions
· Greet each guest promptly and warmly, helping them discover their own "Wanderlust" experience from the moment they arrive.
· Welcome guests arriving by vehicle and assist with opening car doors when safe and appropriate.
· Open the hotel entrance doors and maintain a helpful, welcoming presence at the entrance and in the lobby.
· Guide or escort arriving guests to the Front Desk for check-in, offering directions and answering initial questions.
· Take a sincere interest in each guest and look for thoughtful ways to personalize the experience and exceed expectations.
Luggage Assistance and Guest Orientation
· Assist guests with unloading, handling, transporting, and delivering luggage between vehicles, the lobby, and guest rooms.
· After check-in, escort guests and their luggage to their rooms, handling all belongings with care and respect for guest privacy.
· Explain hotel amenities, services, and useful property information while orienting guests to their rooms.
· Share accurate information about nearby attractions, transportation, and the local Boston area based on guest interests and questions.
· Provide attentive luggage assistance and a warm farewell as guests depart the property.
Teamwork, Safety and Service Excellence
· Work closely with fellow Bell Attendants, Front Desk colleagues, and other Guest Services team members to coordinate arrivals, departures, and requests.
· Assist lobby attendants in keeping the entrance, luggage carts, and surrounding guest areas clean, organized, and ready for service.
· Respond to guest needs promptly and communicate questions or concerns to the appropriate team member for follow-up.
· Follow hotel procedures for handling luggage and guest property, safe work practices, and professional guest interactions.
· Be the difference for guests and coworkers by anticipating needs, offering support, and doing more than the norm.
What Are We Looking For?
You are a welcoming, attentive service professional who enjoys connecting with people and making their day easier. You notice the small details, stay calm when the lobby is busy, and take pride in delivering thoughtful, dependable service. You understand that the guest experience starts before check-in and continues long after a guest leaves the room.
What are we looking for?
Required Qualifications
· Strong interpersonal and verbal communication skills, with the ability to welcome and assist guests from diverse backgrounds.
· A genuine commitment to exceptional service, professionalism, and a positive guest experience.
· Ability to safely handle and transport guest luggage and use luggage carts; the role involves periods of standing, walking, bending, and lifting.
· Dependability, attention to detail, and the ability to work collaboratively in a busy hotel environment.
· Willingness to learn hotel services, amenities, and surrounding area information to respond accurately to guest questions.
· Flexibility to work shifts, weekends, and holidays as required by property operations.
· Ability to follow hotel service, safety, confidentiality, and guest-property handling procedures.
Preferred Qualifications
· Previous experience in hotel guest services, bell services, Front Office, or another guest-facing customer service role.
· Knowledge of Boston attractions, neighborhood amenities, transportation options, and local points of interest.
· Experience supporting a team in a fast-paced, guest-focused hospitality setting.
Why This Role, Why Now
Every exceptional stay begins with a first impression. At Wyndham Boston Beacon Hill, our Bell Attendants help turn everyday arrivals and departures into moments guests remember. You will be part of a supportive team, build valuable hospitality skills, and play a visible role in the warm, personalized service that sets the guest experience apart.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation:
$14.00-
$16.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.