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Ciudad de México, México
Onsite
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
What You Get to Do
Reconcile client benefits invoices from insurance carriers against enrollment and coverage data in Sequoia’s systems to confirm billing accuracy
Identify, research, and document discrepancies involving enrollments, coverage levels, effective dates, premiums, terminations, and other billing details
Work directly with carriers and other external partners to resolve invoice discrepancies, correct billing records, and recover overpayments or other amounts owed to clients
Partner with internal Benefits, Client Service, Systems, Payroll, and Operations teams to determine the root cause of discrepancies and drive issues through resolution
Track discrepancies, recoveries, aging, and resolution status; maintain clear supporting documentation and provide timely updates to internal teams and clients
Identify recurring discrepancy trends and recommend process, system, or control improvements that reduce future errors, financial exposure, and client liability
Audit benefits enrollments and compare elections, coverage levels, eligibility, effective dates, and carrier records across systems to confirm accuracy
Process and quality-check ongoing enrollment events, including qualifying life events (QLEs), evidence of insurability (EOI), new-hire enrollments, terminations, and dependent changes
Follow established service-level agreements, escalation procedures, and quality standards while managing multiple client workstreams and deadlines
Support additional back-office benefits administration work as business and client needs evolve
What You Bring
Bachelor’s degree
2+ years of experience in benefits administration, benefits operations, carrier billing, invoice reconciliation, or a related field
High proficiency in English (written and spoken)
Working knowledge of employee benefits, carrier billing, enrollment rules, coverage effective dates, qualifying life events, and evidence of insurability
Experience reviewing detailed invoices, enrollment records, eligibility files, or other high-volume transactional data for accuracy
Strong analytical and problem-solving skills, with the ability to trace discrepancies across multiple systems and data sources
High attention to detail and a consistent approach to documentation, quality control, and follow-through
Ability to manage multiple client priorities, deadlines, and open issues while maintaining accuracy and responsiveness
Clear written and verbal communication skills and the confidence to work directly with carriers, vendors, internal partners, and client-facing teams
A solutions-oriented, accountable approach and the ability to independently drive issues from identification through resolution
Proficiency with Microsoft Excel, including sorting, filtering, lookups, and comparing data sets
Experience with benefits administration, HRIS, payroll, CRM, or carrier systems preferred
Experience in a benefits brokerage, carrier, third-party administrator, or benefits technology environment preferred
Sequoia’s Culture – Our most important asset
Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
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