Job Description:
Joining Avant Specialty Benefits as a Benefits Coordinator presents an exciting opportunity to make a meaningful impact every day. At Avant, you’ll be part of a dynamic team that values personalized service, innovative thinking, and empowering individuals to navigate their benefits with confidence. This position provides high-quality on-site (in person) and telephonic support to employees. This role interacts directly with the assigned client, broker partners and Avant team members to assist with day-to-day benefit tasks. This position is based on-site with our client in Northwest Arkansas.
Essential Responsibilities:
- Serve as the on-site benefits support contact for employees, providing both in-person and telephonic assistance.
- Maintain strong working knowledge of all benefit plans, resources, and client-specific policies.
- Manage employee benefit interactions including enrollments, new hire onboarding, eligibility, and life event changes.
- Navigate and update benefit administration systems with a high level of accuracy.
- Monitor and respond to benefit inquiries via shared inbox and scheduled appointments.
- Facilitate benefit presentations for New Hire Orientation and Annual Enrollment.
- Assist in planning, coordinating, and executing Annual Enrollment activities.
- Conduct regular audits of benefit elections and premiums to ensure accuracy.
- Update benefit communication materials, including slides and presentations.
- Collaborate with vendors, brokers, and internal teams to resolve issues, improve processes, and support special projects.
Qualifications:
- Ability to be in-office a minimum of three days per week.
- Ability to travel to/from Little Rock and Bentonville/Fayetteville/Rogers Arkansas.
- Education: High school diploma required; college degree preferred.
- Experience: 2-4 years of HR, Employee Benefits and/or customer service experience required. Knowledge of and experience with benefit plans and administration a plus. Telephonic customer service experience is a plus. Bilingual capabilities (both written and verbal) considered a plus but not required.
- PowerPoint and presentation skills preferred.
- Experience with Workday preferred.
- Benefits Expertise: Develops and applies insurance benefits knowledge, staying current on industry trends and integrating best practices into daily work.
- Problem Solving: Identifies issues efficiently, determines root causes, and implements solutions or process improvements.
- Workflow & Systems Execution: Follows and contributes to established workflows, systems, and procedures to deliver a compliant, high-quality client experience.
Here’s a little bit about us:
Join a team that values trust, collaboration, and innovation. You’ll work in a dynamic environment where your expertise helps shape the future of client technology experiences. Our mission is to enhance the employee benefits journey through smart systems, responsive service, and strategic innovation. Avant is the behind-the-scenes force that keeps enrollment running smoothly.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
- Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.
Holmes Murphy & Associates is an Equal Opportunity Employer.
