Benefits Manager

Accountabilities

• Manage the end-to-end administration and delivery of employee benefits programs across APAC, including health and life insurance, accident coverage, retirement plans, leave benefits, wellness initiatives, and statutory benefits.

• Support the design, implementation, and continuous improvement of regional benefits programs in alignment with global Total Rewards strategies and business objectives.

• Coordinate annual benefits renewals, employee enrollment cycles, benefits communications, and education initiatives to ensure a smooth employee experience.

• Support the establishment and implementation of employee benefits programs in new countries and locations across the APAC region.

• Ensure benefits programs comply with applicable local labor laws, statutory requirements, regulatory guidelines, and internal policies.

• Monitor legislative and regulatory changes across APAC markets and recommend timely updates to benefits policies and programs.

• Conduct regular audits of benefits data, administrative processes, and vendor deliverables to maintain accuracy, consistency, and compliance.

• Manage relationships with insurance brokers, third-party administrators, insurers, and other external benefits providers.

• Collaborate with HR, Payroll, Finance, Legal, and global Total Rewards teams to ensure accurate and timely benefits administration.

• Monitor vendor performance, resolve service delivery issues, manage escalations, and identify opportunities to improve provider relationships.

• Handle complex employee queries concerning benefits eligibility, enrollment, claims, coverage, and insurance-related matters.

• Analyze benefits utilization, cost trends, and employee feedback to identify opportunities for program enhancements and cost optimization.

• Prepare and maintain benefits reports, dashboards, and presentations, providing actionable insights to relevant stakeholders.

• Benchmark regional benefits offerings against market practices to ensure competitiveness and alignment with employee needs.

• Leverage HRIS platforms and data analytics tools to improve reporting accuracy, streamline administration, and enhance operational efficiency.

• Identify opportunities to standardize, automate, and optimize benefits processes across regional operations.

• Support global Total Rewards initiatives and collaborate with international stakeholders on cross-regional projects.

• Contribute to benefits integration and transition activities related to mergers, acquisitions, and organizational changes.

• Drive initiatives that strengthen the overall employee benefits experience and support the organization's broader people strategy.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related discipline.

• 5–7 years of progressive professional experience in employee benefits administration, preferably within a multinational organization.

• Strong knowledge of Indian statutory benefits, labor laws, employment regulations, and applicable compliance requirements.

• Proven experience managing employee benefits programs, insurance renewals, vendor relationships, and employee benefits inquiries.

• Exposure to benefits administration across multiple APAC markets, ideally including India, Singapore, Australia, and China.

• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.

• Experience working with HRIS platforms such as Workday or comparable enterprise HR systems.

• Strong analytical and problem-solving skills, with the ability to interpret benefits data, identify trends, and develop practical recommendations.

• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across HR, Finance, Payroll, Legal, and external providers.

• Strong organizational skills and attention to detail, particularly when managing sensitive employee information and compliance-related processes.

• Ability to manage multiple priorities, coordinate complex projects, and deliver results in a dynamic, multinational environment.

• Flexibility and willingness to collaborate with international stakeholders across different time zones, including US business hours.

Preferred qualifications:

• Professional certifications such as CEBS, WorldatWork, SHRM, or equivalent qualifications in benefits management or Total Rewards.

• Experience supporting regional or global employee benefits programs within a multinational organization.

• Hands-on experience with Workday or other enterprise HRIS platforms.

• Experience in benefits benchmarking, cost analysis, financial planning, and vendor negotiations.

• Project management experience, particularly involving benefits implementation, transformation, or process improvement initiatives.

• Previous experience establishing and implementing benefits programs in new countries or geographical locations.

Key skills and competencies:

• Regional benefits administration and program management.

• APAC benefits knowledge and statutory compliance.

• Benefits analytics, reporting, and cost optimization.

• Vendor and insurance broker relationship management.

• HRIS platforms and data reporting.

• Employee support and benefits query resolution.

• Process improvement, automation, and operational efficiency.

• Cross-functional and international stakeholder collaboration.

• Strong communication, organizational, and project management skills.

Benefits:

• Full-time employment opportunity.

• Remote working arrangement based in India.

• Opportunity to manage and influence employee benefits programs across multiple APAC markets.

• Exposure to regional and global Total Rewards strategies and initiatives.

• Collaboration with international HR, Finance, Payroll, and Legal teams.

• Opportunity to contribute to benefits innovation, process transformation, and operational improvements.

• Professional development through exposure to multinational benefits practices, HRIS platforms, and data analytics.

• Opportunity to make a meaningful impact on employee well-being and the overall employee experience.