Job Description:
As a Benefits Specialist with Avant Specialty Benefits, you’ll play an important role in helping individuals navigate their benefits with clarity and confidence. You’ll join a collaborative team that values great service, strong relationships, and finding thoughtful solutions that make the benefits experience easier. This role is a hybrid role in our new Kansas City office, in the Crossroads district.
Essential Responsibilities:
- Process employee benefit enrollments according to client agreements with Avant.
- Provide phone-based support for enrollments, new hire onboarding, qualifying life events, eligibility, and general inquiries.
- Serve as a Service Advocate for clients and internal account teams.
- Contribute to developing and improving processes for greater efficiency and accuracy.
- Maintain detailed product knowledge, documentation, and underwriting guidelines for each case.
- Navigate and capture elections across various benefits administration systems.
- Ensure data accuracy and uphold quality assurance standards.
- Coordinate with vendors and internal teams to ensure timely, accurate information flow.
- Participate in enrollment trainings and document case-specific details for team use.
- Support internal teams, clients, and brokers with special projects and ongoing operational needs.
Qualifications:
- High school diploma required; college degree preferred.
- Active state specific Life & Health Insurance agent’s license required
- 2-4 years of HR or Employee Benefits experience required. Knowledge of and experience with benefit plans and administration is a plus. Telephonic customer service experience is a plus.
- Benefits Knowledge, Principles, & Practice: Invests in the development of insurance benefits knowledge, including changing and emerging industry trends, and applies relevant principles and practices throughout daily responsibilities.
- Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.
- Workflow & Systems Knowledge: Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
Here’s a little bit about us:
Join a team that values trust, collaboration, and innovation. You’ll work in a dynamic environment where your expertise helps shape the future of client technology experiences. Our mission is to enhance the employee benefits journey through smart systems, responsive service, and strategic innovation. Avant is the behind-the-scenes force that keeps enrollment running smoothly.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!
- Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
At this time, we are not considering candidates who require any type of immigration sponsorship now or in the future. This includes candidates whose current work authorization is temporary or set to expire and who would require employer participation in any renewal, extension, or new authorization process to continue employment.
Holmes Murphy & Associates is an Equal Opportunity Employer.
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