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City of Salamanca, New York, United States
Onsite
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
2. Adhere to all food and beverage policies, procedures and liquor laws. Adhere to TIPS Certification and Alcohol Awareness, food safety policy and procedures.
3. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
4. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
5. Attend all necessary meetings.
6. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
7. Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc.
8. Obtain supplies and equipment for each beverage station and place fruits, glasses and silverware in their respective places.
9. Prepare fruit, fill ice bins and clean ashtrays.
10. Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from one hundred (100) to five hundred (500) pounds, depending upon the size and content of orders.
11. Unload cart and place or stack orders in pre-designated areas.
12. Tend to all small-ware handling and maintenance. Clear debris from the bar and tables.
13. Return empty cart to liquor storeroom.
14. Remove trash, empty boxes, and soiled bar towels one to four (4) times a shift.
15. Thoroughly clean the floors of all mats and the floor behind bars (swing & graveyard shift). Exchange empty bottles of liquor for full bottles in pump room.
16. Change Bag in Box, CO2 tanks and tap kegs.
17. Collect and return all beer bottles to the recycling room for pick up.
18. Deliver empty liquor bottles to liquor storeroom area.
19. May be called upon to deliver ice to bars.
Other Responsibilities:
1. Assist in maintenance of casino floor with beverage servers and EVS
2. Obtain and deliver guest food orders as needed.
3. Occasionally act as Beverage Bartender when needed
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency preferred.
3. Previous customer service experience preferred.
4. Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
3. Ability to lift up to fifty (50) pounds, bend, pull and carry beverage stock to and from refrigerators and cabinets.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.