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Indianapolis, Indiana, United States
Onsite
MAJOR RESPONSIBILITIES:
Overriding Expectation:
Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, and desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Go beyond the easiest or surface answer for a student or instructor, or an internal or external customer, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.
Follow proper laws, guidelines, and procedures for handling alcohol.
Must be 21 or older. An Alcohol Server Permit is required or must be obtained within the first 30 days.
Specific Responsibilities:
Utilize proper ServSafe practices in receiving and labeling, and storing of all food products and supplies.
Monitor lab equipment and storage areas for cleanliness, sanitation, and functionality, reporting equipment failures promptly.
Assist with front-of-house set-up or tear down for restaurant service or catered events, the café, and Receiving.
Perform front of house service and cashier duties in the Café, Courses Restaurant, and the bar area.
Determine beverage preparation and execution within an event, utilizing employees or students.
Direct employees and students in the execution of an event in the front of the house or back of the house.
Converse professionally, promptly, and with the highest expectation of customer service, either in person or other modes of communication, with internal and external customers.
Perform in multiple areas of Hospitality when needed
Maintain accurate inventory and costing of alcohol in-house
Maintains cleanliness and organization in Beer Cooler, Wine Cooler, Spirits Room, behind the bar, and wine storage
*Obtains an accurate inventory of glassware and barware
Employee must wear the required uniform when in labs or classes: Ivy Tech polo, black pants, slip-resistant shoes, and a lab coat when prepping or around food prep, and must wear a hat when in labs or around food. This position may wear business casual only on general office days when not participating in a lab or class. No jewelry, earrings, etc. Must adhere to ACF standards and Marion County Food Code
General Responsibilities:
Smiles, is welcoming, and puts our guests' needs first
Has the ability to learn front-of-the-house processes and service techniques
Reliable and has the ability to maintain scheduled hours
Provides for the service needs of our guests using our outlined service techniques
Clean any appropriate service/kitchen/bar area as needed.
Willing to accept any responsibility
Has the ability to maintain multiple service areas on his or her own without supervision or direction. i.e., Host Stand, Bar, Station in Dining Room
Has the ability to train others in multiple service areas.
Is able to supervise others when necessary without oversight
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA). The beverage procurement policy must be signed by this employee yearly.
EDUCATION AND EXPERIENCE:
Preferred Qualifications:
Work Hours:
Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:
Health & Wellness
Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Financial & Retirement Benefits
All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
Educational Benefits
Fee remission for employees, spouses, and legal dependents.
For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.