BHD Business Systems Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$91,778.29 - $137,666.25 Annual

Department:

Health Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

May 27, 2026

The Opportunity:

Overview:

THIS WORK MATTERS!

The Behavioral Health Division (BHD) is seeking an impact-driven leader to serve as our Business Systems Manager. This isn't just a technical role—it is a mission-critical leadership position that ensures our data systems are as resilient and diverse as the communities we serve.

The BHD Business Systems Manager reports to the Quality Manager and is responsible for day-to-day execution of business systems delivery. The position functions as the Business and Technical Data Steward for Behavioral Health Division, working with programs to understand their business needs and contribute to data-driven strategy development. The position manages a team of business intelligence staff to ensure thoughtful, robust and quality electronic health record and reporting solutions are created and supported for the Behavioral Health Division. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.

As the Business Systems Manager, other duties will include:

Evolv and Reporting Leadership

• Oversight of team leads, who directly lead the Evolv and Reporting teams 

• Lead team of business intelligence workers and project teams to ensure thoughtful, robust and quality solutions are created and supported; project teams will mostly be Health Department employees but may include staff from other county departments or partner agencies, as needed or for consultation

• Mentor a dynamic and high functioning, effective team with demonstrated leadership abilities in the areas of electronic health records, reporting and utilization of data warehouses and data marts created and managed by IT

• Evolv vendor relations; work with IT Senior Business Analyst to manage vendors and ensure compliance with service level agreements 

• Manage teamwork assignment and resource leveling across multiple projects and tasks 

• Provide direction, leadership, suggestions for team member development and improvement, performance evaluations and as needed - corrective action 

• Engage in and promote team training activities, research and study time for general skill improvement 

• May provide leadership to other Quality Management units as needed

Division Strategic Planning

• Work with Behavioral Health programs to understand their business needs and contribute to data-driven strategy development 

• Function as Business and Technical Data Steward for BH 

• Provide expert guidance and represent the division, department and County in internal and external work groups and committees to present information, partnership opportunities, and public information purposes 

• Design, promote best practices, industry standards, and provide insight on business trends and technologies, following supported best practices and processes established with Information Technology teams 

• Establish and maintain collaboration with department and county IT, finance, budget, grants and related areas to evaluate and improve the systems needed to integrate financial needs within a BI environment in healthcare 

• Facilitate business systems related processes around data quality, data definitions, business rules maintenance, data governance or others as needed, following supported best practices and processes established with Information Technology teams 

• Participate in establishing, and documenting business systems development processes and procedures 

• Understand and leverage existing business system capabilities and various resources to solve complex problems

Quality Improvement and Project Management

• Manage and develop the processes and systems to document detailed business needs for business systems projects and tasks including Evolv development, reports, visualizations, data models, data extracts/loads, and business rules. 

• Work with internal and external partners to translate requirements into technical specifications 

• Direct, organize and lead business systems projects in the implementation and use of various analytics tools, vendors, systems and platforms 

• Manage directly and through work groups functions and processes to challenge, innovate, lead and drive projects to closure 

• Develop project plans with appropriate tasks, resources, milestones, budget and timelines; defining project assignment scope 

• Document, communicate and track issues and risks, and appropriate strategies for mitigation 

• Throughout the project life cycle, define and conduct phase reviews interfacing with other Behavioral Health leaders, IT and vendors

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

REQUIRED MINIMUM QUALIFICATIONS:

Education/Experience: 

• Equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.  (Equivalency 7-10 years of qualifying training and/or experience)

• Must have at least two (2) years of supervisory/management experience  

Other: 

• This position requires a background investigation, which may include being fingerprinted 

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.

• Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county

• Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context  

• Respect and appreciation for ethnic and cultural diversity

• Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI)  

• Ability to collaborate and build relationships to achieve positive work outcomes

• Ability to maintain a safe and healthful workplace

• High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION REQUIRED: 

The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications (Required); AND

2. Attach a Cover Letter addressing the following (Required): 

• Demonstrate supervisory/leadership experience in healthcare or compliance settings including working in systems that have statute based requirements and working with individuals with severe mental illness

• Demonstrate how you meet the qualifications for this position

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This non-represented position is not eligible for overtime

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Teleworking (if applicable): At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jahaira Ramos

Email:

jahaira.ramos@multco.us

Phone:

+1 (971) 6105392

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9615 - Manager 1