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El Paso, Texas, United States
Onsite
Job Title: BI Developer and Reporting Analyst
Reports To: The BI Developer and Reporting Analyst will report to IT Supervisor/Manager, IT Director, or equivalent leadership.
Job Overview:
The BI Developer & Reporting Analyst designs, develops, and supports scalable reporting and analytics solutions that enable informed business and operational decision-making. The role partners with technical and non-technical stakeholders to define reporting requirements, establish consistent metrics, and translate complex data into accurate, actionable insights. Using SQL, Microsoft Power BI, SharePoint, AWS QuickSight, and related data platforms, the position integrates and validates data from multiple sources; develops dashboards, reports, and semantic models; resolves data and reporting issues; and improves reporting performance and automation. The role also supports data quality, security, governance, documentation, and visualization standards while recommending enhancements to the BI environment for SPS clients and internal stakeholders.
The position is expected to deliver accurate, timely, understandable reporting and analytics while maintaining appropriate data quality, confidentiality, and service standards.
Duties and Responsibilities:
• Develop, maintain, and distribute recurring and ad hoc reports, dashboards, and visualizations for business and operational stakeholders.
• Extract, cleanse, validate, and manipulate data from multiple sources to ensure reporting accuracy and integrity.
• Use SharePoint, Microsoft Power BI, and AWS QuickSight to build user-friendly reporting solutions and data views.
• Partner with stakeholders to gather reporting requirements, define metrics, and translate business needs into technical deliverables.
• Analyze trends, performance results, and operational data to identify insights and support decision-making.
• Ensure reports are delivered on time, are easy to interpret, and meet audience needs across multiple functions.
• Troubleshoot reporting issues, resolve data discrepancies, and recommend process improvements to enhance reporting efficiency.
• Maintain documentation for report logic, data sources, calculations, and distribution processes.
• Support ongoing enhancements to reporting tools, governance, and data visualization standards; recommend tools, systems, or databases that could strengthen the BI program for SPS clients and stakeholders.
• Support report and dashboard quality assurance, appropriate access controls, and consistent use of approved metrics and definitions.
• Communicate findings, limitations, risks, and recommended actions clearly to technical and non-technical audiences.
• Test and validate reports, dashboards, calculations, and data outputs before publication and following updates to help ensure results are accurate, consistent, and aligned with business requirements.
• Monitor data refreshes and report performance, investigate recurring failures or slow-running reports, and coordinate with relevant technical teams to resolve underlying issues.
• Support report publishing, distribution, and appropriate user access; gather stakeholder feedback and provide guidance that helps users interpret and effectively use available reporting solutions.
Competencies:
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Ability to translate business questions and reporting needs into accurate, practical data solutions.
• Strong written and verbal communication skills, including the ability to explain technical information and data insights in clear, accessible language.
• Data storytelling and visualization skills, including the ability to summarize trends, risks, and recommended actions for stakeholders.
• Strong organization and time-management skills, with the ability to manage multiple requests and priorities in a fast-paced environment.
• Commitment to data accuracy, confidentiality, documentation, governance, and responsible handling of client, operational, and financial information.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Service-oriented approach, responsiveness, and professional stakeholder management.
• Continuous-improvement mindset, with an interest in automation, reusable reporting solutions, and reporting efficiency.
Qualifications and Education Requirements:
• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, Data Analytics, or a related field, or equivalent practical experience.
• 3 to 5 years of experience in report writing, business intelligence, or data analytics roles.
• At least 2 to 3 years of hands-on Power BI and SQL experience, with intermediate to advanced SQL proficiency, including joins, aggregations, stored procedures, query optimization, and troubleshooting data discrepancies.
• Power BI data-modeling experience, including Power Query, DAX, semantic models, measures, calculated columns, and report-performance optimization.
• Experience manipulating and analyzing large datasets from multiple systems and sources.
• Strong Excel and data-management skills.
• Ability to define and maintain KPI and metrics dictionaries to ensure consistent definitions across reports and stakeholder groups.
• Experience with report and dashboard governance, including version control, access management, row-level security, quality assurance, and documentation.
• Understanding of data privacy, security, and compliance requirements, particularly where client, operational, or financial data is involved.
• Ability to manage multiple priorities and deliver accurate work within established timelines.
• Ability to work assigned hours determined by the manager and adhere to applicable company policies and procedures.
Preferred Qualifications:
• Strong working knowledge of SharePoint and AWS QuickSight.
• Experience with data warehousing or cloud data platforms such as AWS Redshift, Snowflake, SQL Server, Dataverse, or similar platforms.
• Working knowledge of ETL/ELT concepts, data pipelines, data integration, and data-transformation processes.
• Experience enabling self-service analytics by training business users, creating reusable templates, and helping stakeholders interpret dashboards.
• Experience with Agile, project intake, or requirements management, such as user stories, acceptance criteria, backlog prioritization, or report-request workflows.
• Experience supporting multiple business stakeholders or client groups with tailored reporting needs.
• Understanding of data governance, data quality, and reporting controls.
• Experience working in cross-functional environments with operations, IT, and business teams.
• Relevant certifications, such as Microsoft Certified: Power BI Data Analyst Associate or AWS analytics or QuickSight-related training.
Physical Demands:
• Ability to sit for extended periods while performing computer-based work, participating in meetings, and reviewing reports or other documentation.
• Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment, including repetitive hand and wrist movements.
• Ability to see and review information on computer screens and in printed materials, including close vision, distance vision as needed, and the ability to adjust focus.
• Ability to distinguish colors and differences in color, shades, brightness, and contrast when reviewing charts, dashboards, reports, and other visual information.
• Ability to hear and understand spoken information in person, over the telephone, and during virtual meetings, with or without reasonable accommodation.
• Ability to communicate verbally in a clear and understandable manner in person, over the telephone, and during virtual meetings.
• Ability to read, comprehend, analyze, and accurately enter detailed numerical and written information.
• Ability to occasionally stand, walk, or move within an office or client site as business needs require.
Travel: Local travel may be required up to 10% of the time.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
