Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Reporting to the Manager, People Services (Payroll and People Data Management), the Bilingual Analyst, People Data Management plays a critical role in supporting and maintaining the organization’s People data ecosystem, with a primary focus on Workday HCM. This role is responsible for providing end-to-end support for people data and core HR system processes, ensuring data integrity, operational excellence, and a positive colleague experience.
The role combines hands-on data management, Tier 1 system support, data governance, and proactive process improvement, acting as a key liaison between HR partners, business stakeholders, and HR Technology. The Senior Coordinator is a trusted subject‑matter resource who helps simplify complex data and system processes while ensuring accuracy, compliance, and scalability.
Key Accountabilities
People Data & Workday Operational Support
Support daily Workday HCM business processes, including corrections, rescinds, cancellations, and resolution of stale or stuck transactions.
Action and monitor Workday inbox tasks, “To Do,” and “Review” steps across core HCM processes (e.g., employee changes, work permit reviews).
Perform manual data updates where automation is unavailable, ensuring accuracy across all worker types (employees, contingent workers, Board members).
Maintain employee master data and ensure data accuracy, validation, and availability across the employee lifecycle.
Tier 1 End‑User & Case Support
Provide Tier 1 support for colleagues and HR partners across the enterprise, troubleshooting system errors, data issues, and business process questions.
Deliver coaching and guidance in English and French to users on Workday navigation and more complex HR processes.
Create, track, and manage support cases and incident tickets, ensuring proper categorization, escalation, and resolution within defined SLAs.
Partner with functional, technical, reporting, and data teams to resolve issues that require cross functional collaboration.
Identify recurring user issues and contribute to knowledge base content, job aids, and self-service resources.
Data Governance, Audits & Integrity
Perform standardized data audits to ensure compliance, accuracy, and alignment with governance standards.
Analyze data and process issues, providing root cause analysis and recommendations to prevent recurrence.
Partner with HR Reporting and Technology teams to develop or refine audit reports and controls.
Ensure data integrity to support downstream processes and integrations (e.g., payroll, benefits, banking, identity access management).
Participate in data governance initiatives and projects aimed at strengthening data quality and controls.
Mass Data Changes & Process Optimization
Support and execute mass and centralized data changes using tools such as Enterprise Integration Builder (EIB), including intake, impact assessment, testing, and implementation.
Manage complex organizational changes such as reorganizations, cost center updates, location cleanups, role realignments, and workforce transitions.
Testing & Continuous Improvement
Create and maintain test data scenarios in Workday test environments to support system testing, enhancements, and integrations.
Support Technology and business stakeholders during testing cycles by validating results and ensuring data accuracy.
Contribute to continuous improvement efforts focused on enhancing the colleague experience, data reliability, and HR operational effectiveness.
Role Requirements
Postsecondary education (college or university) in a related field.
Must be fully bilingual in French and English, spoken and written
2–4+ years of progressive experience in HR Operations, HRIS, or People Systems, with Workday HCM experience strongly preferred.
Strong understanding of HR processes and the end-to-end employee lifecycle.
Demonstrated experience supporting HR data governance, data integrity, and audit processes.
Advanced analytical and problem solving skills with high attention to detail.
Ability to manage multiple priorities in a fast paced, changing environment.
Strong communication, interpersonal, facilitation, and presentation skills with the ability to engage stakeholders at all levels.
Advanced proficiency in MS Office, particularly Excel.
Collaborative, service oriented team player with a passion for learning, training, and continuous improvement.
Proven ability to handle sensitive information with the highest level of confidentiality and discretion
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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