Bilingual Branch Receptionist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Bilingual Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices. Duties include providing timely assistance to all CrossCountry Mortgage customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and general office.

Job Responsibilities:

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
• Maintain Conference, Training, and Meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed.
• Assist with the coordination of lunches for meetings and events.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Assist Manager as needed and directed.
• Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries and cultivate working relationships.
• Perform all other duties as requested or assigned.
• Ability to perform tasks and complete projects with minimal supervision.
  

Qualifications and Skills:

• High School Diploma or equivalent.
• Two years’ experience in a similar administrative role.
• Excellent attention to detail.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to handle confidential information.
• Ability to make independent decisions.
• Customer service driven; responsive to client issues and concerns.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.