Bilingual Patient Service Representative (English/Spanish)

About the role

Many of the patients at our Midtown Manhattan clinic are more comfortable speaking Spanish. As a Bilingual Patient Service Representative (PSR), you'll make sure they feel just as welcome and informed as every other patient. You'll check patients in and out, answer phones, schedule appointments, and collect copays, in English and in Spanish, while keeping a busy clinic running smoothly.

You don't need medical experience. If you've worked a busy restaurant, retail store, hotel desk, salon, or any job where you serve people face to face, you already have the core skills. We'll train you on insurance, scheduling, and our systems.

What your day looks like

• Welcoming patients warmly in English or Spanish and checking them in and out
• Answering a busy phone line and scheduling, rescheduling, and confirming appointments in both languages
• Collecting copays and balances and explaining what patients owe in plain language, in English or Spanish
• Helping Spanish-speaking patients fill out forms and understand appointment, billing, and paperwork questions
• Calming down frustrated patients and finding a way to help
• Keeping patient information accurate in our EMR system
• Working side by side with providers and clinical staff, including helping teammates with Spanish-speaking patients at the front desk

What you'll bring

• Fluent spoken English and Spanish, comfortable enough to handle a full check-in, phone call, or payment conversation in either language
• At least 1 year of in-person, customer-facing experience (restaurant, retail, hospitality, salon, medical office, or similar)
• A steady work history
• A warm, professional presence: you make eye contact, speak clearly, and make people feel welcome
• Comfort juggling several things at once, like a ringing phone while someone waits in front of you
• Confidence asking people for payment and explaining charges kindly
• A willingness to learn new systems and take feedback
• High school diploma or equivalent

Nice to have

• Reading and writing Spanish
• Experience handling payments or working a register
• Medical front desk, scheduling, insurance verification, or EMR experience

How we train you

You'll learn our front desk workflows, insurance verification, and EMR step by step with an experienced team before you run the desk on your own.

Pay and benefits

• $20 to $25 per hour, based on experience
• Quarterly performance bonuses of up to $1,500, for up to $6,000 a year
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid company holidays
• Company-paid life insurance and short-term disability
• Employee Assistance Program
• Room to grow into lead and management roles