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Ciudad de México, México
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual ServiceNow Functional Project Manager (Spanish) based in Mexico.
The Bilingual ServiceNow Functional Project Manager will lead enterprise-level ServiceNow implementations, enhancements, and deployments, ensuring solutions align with business needs and organizational objectives. This remote role combines project management expertise, functional platform knowledge, and cross-functional leadership to deliver successful IT service management initiatives. You will serve as the primary point of coordination between business stakeholders, technical teams, vendors, and executive leadership, translating requirements into effective ServiceNow solutions. The position involves managing project scope, timelines, budgets, risks, and resources while guiding teams through Agile delivery practices. You will also oversee testing, training, change management, and continuous process improvement to maximize platform value. Fluency in English and Spanish is essential for collaborating with stakeholders across different locations, and candidates must currently reside in the United States or Mexico City, Mexico.
As a Bilingual ServiceNow Functional Project Manager, you will oversee the complete project lifecycle, facilitate collaboration between business and technical teams, and ensure high-quality implementation outcomes. Your key responsibilities will include:
Lead end-to-end ServiceNow projects, from initial planning and execution through monitoring, deployment, and delivery.
Act as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership to maintain alignment and resolve project challenges.
Gather, analyze, and document business requirements, translating them into functional ServiceNow solutions that address organizational needs.
Manage project scope, schedules, budgets, resources, risks, issues, and dependencies to ensure successful delivery.
Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
Ensure projects follow ServiceNow platform best practices and remain aligned with business priorities and organizational objectives.
Track project milestones, key performance indicators (KPIs), and delivery metrics, providing regular status reports to stakeholders and leadership.
Coordinate User Acceptance Testing (UAT), ensuring solutions meet business requirements before deployment.
Organize training and change management activities to support adoption and minimize disruption during implementation.
Identify opportunities for continuous process improvement and optimize ServiceNow workflows to improve operational efficiency.
Support the implementation and enhancement of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
Coordinate geographically distributed teams and maintain effective communication throughout project delivery.
Manage stakeholder expectations, address delivery risks proactively, and facilitate timely decisions to keep projects on track.
Requirements:
The ideal candidate combines strong IT project management experience with ServiceNow functional expertise, Agile delivery knowledge, and excellent bilingual communication skills. The following qualifications and capabilities are required or preferred:
At least 5 years of IT project management experience.
At least 3 years of experience managing ServiceNow implementations or enhancements.
Professional Project Management Professional (PMP) certification.
Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
Current residence in the United States, specifically California, or Mexico City, Mexico.
Strong knowledge of ServiceNow IT Service Management (ITSM) and its core modules.
Experience with ServiceNow ITSM implementations, upgrades, and platform enhancements.
Ability to gather business requirements, analyze processes, and translate stakeholder needs into functional solutions.
Strong project planning, budget and resource management, risk assessment, issue resolution, and change management skills.
Experience working in Agile or hybrid project environments, with the ability to facilitate Scrum ceremonies and manage delivery backlogs.
Excellent stakeholder management and executive communication skills.
Ability to coordinate and lead geographically distributed teams effectively.
Consulting or client-facing experience is preferred.
ServiceNow ITSM certification is preferred.
Scrum Master certification, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent, is preferred.
ServiceNow Certified System Administrator (CSA) certification is preferred.
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) certification is preferred.
Scaled Agile Framework (SAFe) certification is preferred.
Familiarity with additional ServiceNow modules, including IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), or Security Operations (SecOps), is an advantage.
Benefits:
Full-time employment.
Remote work arrangement.
Opportunity to lead enterprise-level ServiceNow implementations and enhancements.
Exposure to cross-functional collaboration with business stakeholders, technical teams, vendors, and executive leadership.
Opportunity to work with Agile and hybrid project delivery methodologies.
Professional development through exposure to ServiceNow ITSM and related platform capabilities.
