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Lincoln, Nebraska, United States
Onsite
The work we do matters!
Hiring Agency:
Labor - Agency 23
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Learn more about NDOL"s Unemployment Insurance Division here! https://dol.nebraska.gov/UIBenefits
Examples of Work
Analyze benefit claims to obtain the necessary information to write legal formal determinations of benefit eligibility.
Process appeals from claimants and employers, explain procedures, assist in completion of appeal, complete necessary documents, and data entry of transactions. Testify on behalf of the Commissioner of Labor as necessary in Appeal Hearings.
Investigate and establish overpayments of benefits to claimants to ensure that unauthorized benefits are not paid and to comply with legal requirements relative to payment of Unemployment Insurance Benefits.
Answer verbal and written inquiries from claimants, employers, and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program and general information.
Interview claimants to determine continued eligibility for unemployment insurance benefits. Identify barriers, verify work search and refer to reemployment services through One Stop offices.
Retrieve, review and update claimant and employer information utilizing computer database inquiries and computer data entry skills.
Collect, validate and assemble completed claims and submit for imaging and archival storage.
As directed by supervisor, file initial, additional and extended unemployment insurance benefits by telephone.
As directed, adhere to State, Department of Labor and UI Division policies and procedures.
Assist with testing, wage investigations, adjudicate/work on various types of claim types (CWC, UCX, UCFE, APT, Trade).
Other duties as assigned to support the Unemployment Insurance Benefits Program.
Location: NDOL Administration Building, 550 South 16th Street, Lincoln (On-Site)
Work Schedule: 8am - 5pm; Monday - Friday
Requirements / Qualifications
Minimum Qualifications: Post high-school coursework/training in math, composition and/or use of computer equipment, OR experience in fact finding/interviewing, customer service including answering inquiries, explaining procedures or experience in customer service or call center.
Preferred Qualifications: Experience adjudicating unemployment insurance claims; experience using current benefit payment system in NEworks. Proficient computer and typing skills are necessary.
Other Qualifications: Spanish/English bilingual language skills are required.
Knowledge, Skills and Abilities
Knowledge of: Nebraska Employment Security Law.
Skilled in: Interviewing clients, employers or other parties of interest to collect essential information; basic computer skills, including word processing and data entry; organizing in high workload, high stress situations.
Ability to: meet all timeliness and time lapse requirements according to Federal guidelines; effectively communicate via the telephone; specialize in decision making within the capacity of Nebraska Employment Security Law; maintain regular and reliable attendance.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.