Billing Analysis & NOC Specialist – (L1)
Billing Analysis & NOC Specialist • Entry Level (1-3 years) • 24/7 Operations
Role Overview
We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery.
Key Responsibilities
NOC L1 Support & Monitoring:
- Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
- Acknowledge, triage, and categorize incoming incidents and technical alerts.
- Perform initial L1 troubleshooting using standard operating procedures (SOPs).
- Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation.
Billing Analysis & Data Verification:
- Analyze Monthly Spend Reports, Invoices, and transactional billing data to identify discrepancies.
- Perform periodic reconciliation between network usage data and billing engine outputs.
- Track and resolve billing errors, account discrepancies, and unbilled traffic.
- Generate weekly and monthly revenue assurance and traffic distribution reports.
Required Skills & Qualifications
- Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
- Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
- Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
- Billing Data Knowledge: Foundational proficiency in auditing call records and validating monthly invoice accuracy.
- Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
- Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
- Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Experience: 1–3 years in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role.
Physical Demand & Work Environment
- Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.
- Must have the ability to move from place to place within an office environment.
- Must be able to use a computer.
- Must have the ability to communicate effectively.
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
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