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Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.
We are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way.
In this role, you will be one of the primary voices of Tia for billing-related support, helping members understand charges, navigate insurance questions, resolve payment concerns, and feel confident that their issue is being handled with care. You will work closely with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to research, document, escalate, and resolve cases accurately and efficiently.
This role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations.
This is a remote, full-time role with a Monday–Friday schedule from 10:00 AM to 6:30 PM ET (first two weeks of training are 9:00 AM – 5:30 PM ET). The role requires comfort managing live phone and chat-based member interactions throughout the workday.
Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
The expected compensation range for this role is $20 - $22/hour.
You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.
Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.
We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.
Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.
This position may require attendance at company and team off-sites.
Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.
Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.
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