DUTIES

SUMMARY

The Billing Clerk provides administrative support to the billing team to ensure accurate claims processing and client records. Performs data entry, document uploads, eligibility verification, and basic billing tasks across multiple programs. Strives to maintain accurate data in the Electronic Health Record (EHR) system and proactively resolve simple issues that may delay billing. Supports a high volume of routine tasks in a fast-paced, deadline-driven environment.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uploads billing-related documentation into the Electronic Health Record (EHR) and verifies completeness and accuracy

• Enters and updates client demographic, service, and insurance information in the EHR or billing systems

• Supports eligibility verification processes by assisting with COVIVITAS reports or similar tools

• Prepares basic billing forms and checklists for review by Billing Coordinators

• Follows up on assigned data clean-up tasks (e.g., missing authorizations, benefit updates)

• Organizes and maintains digital records to support audit readiness and compliance requirements

• Responds to routine inquiries from program staff related to client records, forms, or billing status

• Provides general administrative support to the billing team, including cross-coverage during absences

• Participates in department trainings and team meetings to stay updated on billing procedures

• Maintains confidentiality of client information and adhere to HIPAA guidelines

ADDITIONAL DUTIES

• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• This role has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or GED required. Associate’s degree in business, health administration, or related field preferred.

• Minimum of one (1) year experience in billing, eligibility, medical office administration, or related field preferred.

• Experience with Electronic Health Records or billing software preferred.

OTHER QUALIFICATIONS

• Ability to handle confidential information.

• Maintains client and employee privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

• Reliable transportation to and from worksites as needed.

• Attention to detail and strong organizational skills.

• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Excellent verbal and written communication skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

COMPUTER SKILLS

• EHR systems

• Microsoft Office programs in a Windows environment, including Word, Excel, PowerPoint, Outlook, and Teams.

VISION REQUIREMENTS

• No special vision requirements.

NOISE LEVEL

• Moderate noise

REQUIRED TRAINING

• New Hire Orientation

• AB-1825: Sexual Harassment Prevention training

• Mandated Reporter

• Timekeeping & Attendance