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Jacksonville, Florida, United States
Onsite
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operation, and customer service expectations are met. Responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
· Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.
· Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.
· Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
· Responsible for optimizing the use of resources to meet operational needs of the branch.
· Demonstrate effective sales strategies to attract, expand, and retain customer relationships.
· Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
· Manage branch safety, security, and compliance.
· Protect against criminal or fraudulent activity, risk or exposure.
· Perform regular audits of vault and teller cash with proper documentation.
· Represent the bank in business development efforts and at networking and community functions and displays professionalism.
· Ensure regular communication with bank leadership.
· Maintain a working knowledge of banking products, programs, services, and promotions.
· Lead trainings and staff meetings.
· Approve policy exceptions within authorized limits.
· May perform all sales and service functions of the branch as needed.
· Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty.
· Always act in the best interest of the customer when offering additional products and services.
Required Knowledge, Skills and Competencies:
· Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
· Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.
· Knowledge of banking policies and procedures.
· Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
· Strong written and verbal communication skills.
· Intermediate PC proficiency.
· Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
· 3 or more years of retail banking experience required.
· 1 or more year of supervisory, leadership or mentoring experience required.
· Branch operations experience required.
· Cross selling experience required.
· Sales management and business development experience required.
· Consumer credit experience preferred.
Academic:
· High school diploma or GED required.
· Bachelor’s degree in finance or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Medical, Dental and Vision Insurance
Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Free Interest Checking
Free Safe Deposit Box
Free Money Orders, Travelers’ Checks and Cashier Checks
Discount on Mortgage Origination Fee
Free Online Banking and Free Unlimited Online Bill Payment
Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.