Brand Ambassador, Experience

Location:

Zurich

Address:

Zurich, Zurich 8001 Switzerland

Job Title:

Brand Ambassador, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. 

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. 

Position Overview:

Position Overview:

As a Brand Ambassador, Experience, you are the face of the Canada Goose brand and a champion of exceptional guest experiences. You bring Canadian Warmth to life in every interaction, building authentic relationships, delivering personalized service, and creating memorable moments that inspire loyalty. Through expert product knowledge, luxury selling techniques, and a passion for clienteling, you help guests discover products that meet their needs while driving individual and store performance. As a steward of our values and culture, you play a key role in bringing the Canada Goose brand to life every day.

What You’ll Do:

• Embody Canadian Warmth by creating personalized, memorable experiences for every guest.

• Build authentic relationships with clients, fostering long-term loyalty through meaningful engagement and exceptional service.

• Provide expert product recommendations and styling guidance tailored to each guest's needs and lifestyle.

• Deliver luxury selling experiences that drive conversion, units per transaction, and overall business performance.

• Cultivate and maintain a portfolio of clients through proactive outreach, appointment booking, product launches, and brand events.

• Host personal shopping experiences that strengthen client relationships and deliver elevated service.

• Act as a trusted brand expert, confidently sharing product knowledge, craftsmanship, innovation, and brand storytelling.

• Leverage guest insights and relationship-building opportunities to create memorable experiences that encourage repeat business.

• Achieve or exceed personal sales goals and key performance indicators that contribute to overall store success.

• Support strategic product and category initiatives through effective selling techniques and product recommendations.

• Maintain awareness of store priorities, product launches, and business opportunities to maximize sales performance.

• Demonstrate an entrepreneurial mindset by identifying opportunities to drive revenue and deepen client engagement.

• Foster a positive, inclusive, and collaborative team environment.

• Support teammates in delivering exceptional guest experiences and achieving shared goals.

• Consistently represent Canada Goose values and culture in every interaction.

• Contribute to store standards, daily operational tasks, and overall store readiness as needed.

• Demonstrate curiosity and a commitment to continuous learning through training, product education, and development opportunities.

• Actively seek feedback to strengthen performance and support personal and professional growth.

• Stay informed on product knowledge, industry trends, and best practices in luxury retail and clienteling.

 

Let’s Talk About You:

• Minimum 2 years of retail, hospitality, or client-facing experience, preferably in a luxury or premium environment.

• Proven track record of achieving sales goals and delivering exceptional customer experiences.

• Passion for relationship building, clienteling, and creating memorable experiences.

• Strong product storytelling and communication skills with a natural ability to connect with others.

• Confident delivering personalized recommendations and building trust with diverse clientele.

• Results-oriented with the ability to balance guest experience and business performance.

• Excellent interpersonal, time management, and organizational skills.

• Self-motivated, proactive, and comfortable working independently while contributing to a team environment.

• Adaptable and resilient in a fast-paced retail setting.

• Comfortable standing for extended periods and working a flexible retail schedule, including evenings, weekends, and holidays.

• Basic proficiency with Microsoft Office, including Word and Excel.

• Additional language skills are considered an asset.

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: HR@canadagoose.com.