Brand Specialist

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalised, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store.

The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets.

Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.

This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.

Key Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets
• Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
• Offer exceptional 1-2-1 customer service and ensure the customer comes first
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
• Knowledge and awareness of all promotions and advertisements
• Support Store Management team in achieving individual and store sales targets
• Execute the daily operational goals and priorities assigned by store management
• Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
• Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
• Assist and process deliveries and organization of stock room, ensuring team work
• Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
• Maintain a clean and orderly environment in the store and back office/kitchen areas
• Being responsive and communicate of all Health & Safety issues
• Participating in team meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

• We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
• Proven experience in delivering exceptional customer service
• Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
• Operate with honesty and integrity
• Be a clear communicator with a good command of English, both spoken and written
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality
• A team player, who is able to maintain positive relationships with their co-workers
• Adhere to company’s policies and procedures
• Maintain a smart and presentable appearance at all times
• Must be able to work and willingness to work flexible hours to meet the needs of the business

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

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