Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Engineer 1 is the front-line Tier-2 representative, providing immediate response to any customer problems and working in close coordination with other Support, Systems Engineering, and Operations staff. The role is responsible for the ongoing maintenance and recovery of master control operations and certain new media systems, including traditional broadcast, TCP/IP, and file-based media transcode and delivery.
Duties include the installation, maintenance, and repair of various types of broadcast system equipment, encompassing audio, video, control system, and networking products. The Engineer 1 also provides technical support for all broadcast origination operations, which includes master control and live event set-up. This multifaceted position ensures smooth and reliable broadcasting, making it a rewarding opportunity for those passionate about delivering exceptional media experiences to our valued customers.
Job Description
Qualifications:
- Associate degree and / or three to five years related work experience in all facets of broadcast engineering maintenance including working knowledge of broadcast automation systems, media server, master control switchers, signal routers, frame synchronizers, graphics and branding devices, data encoders, display systems and other popular broadcast technologies.
- Familiarity with Microsoft Windows operating systems and software.
- Familiarity with Linux / UNIX based systems.
- Knowledge of engineering concepts and skills and their application in support of our clients.
Competencies:
- Task-oriented with a quick grasp of new concepts and tools.
- Demonstrates a strong working knowledge of processes and procedures.
- Possesses critical thinking skills and the ability to independently solve technical issues.
- Works effectively within a team to deliver a high level of customer service.
- Conducts basic research to identify the root cause of technical problems.
- Pursues continuous education and certifications related to core tasks.
- Actively shares knowledge, leads discussions, and presents research on projects.
- Proactively takes on increasingly advanced tasks.
- Can create accurate incident timelines for troubleshooting reference.
Core Responsibilities
- Demonstrate a basic understanding of workflows and signal flows, identifying at-fault devices, and implementing appropriate solutions.
- Perform basic tuning and troubleshooting of various satellite and fiber decoders.
- Knowledge of metadata and characteristics of analog, SD/HD signals, and audio types.
- Utilize test equipment such as waveform monitors, scopes, multimeters, and audio monitors to aid in testing and troubleshooting.
- Exhibit familiarity with computer hardware, software, and IP networking related to multi-channel broadcasting.
- Understand TCP/IP protocols, network design, and maintenance practices.
- Assist in network planning, engineering, architecture, and the development of technical standards for video over IP.
- Create and maintain basic reference documentation on hardware, applications, and workflow.
- Contribute to projects supporting the implementation, operations, and management of real-time, network-computing infrastructure.
- Install and repair broadcast operations equipment as needed.
- Maintain accurate documentation and utilize issue tracking tools following team standardized protocols.
- Fulfill any other duties and responsibilities as assigned.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Skills
Broadcast Engineering, Broadcasting Equipments, Technical Issues
Compensation
Primary Location Pay Range: $32.00 - $47.99
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
