Summary Statement:
The Bus Runner, Model is responsible for food service of all VIP tables and seating areas and assists the Kitchen and Servers. The bus runner must always move quickly and efficiently while maintaining constant communication with the server on the status of each table. The bus runner needs to assist the server by ensuring that every guest’s needs, and special requests are met.
Primary Job Duties: Includes but is not limited to:
- Check food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met.
- Ensure tables are maintained, with the guidance of the server throughout the dining experience in the most unobtrusive manner.
- Garnish and bus all food and beverage orders as needed per company standards and recipes.
- Deliver beverages, including alcoholic options to guests.
- Organize and prioritize service per appropriate service sequence.
- Practice full hands in, full hands out.
- Ensure that tables are reset within two minutes of your guests’ departure.
- Anticipate guest needs and provide them with appropriate information.
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Ensure all work areas are clean and organized.
- Recognize and monitor guests who are becoming intoxicated and/or are intoxicated.
- Report any incidents of theft, vandalism, or violations.
- Adhere to all the company standard operating procedures and service standards.
- Comply with all local, state and federal liquor laws.
- Comply with all safety and health department procedures as well as company and/or departmental policies/procedures.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience with beverage presentation.
- Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least six months of previous experience in a high-volume restaurant, nightclub, day club, entertainment venue or in a similar or related field.
- Previous experience modeling and beverage presentation.
- At least 21 years of age.
Preferred:
- Previous experience with beverage presentation.
- Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
- Previous experience working in a large, luxury resort setting.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses:
- Food Handler Card
- Alcohol Awareness Card
- Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
