Busines Analyst (Automation & AI) - Staff

Business Support Analyst - Automation & AI

Location: Guatemala, El Salvador

Work style: Hybrid

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

We are looking for talented and passionate people like You! Join our team!

Hello, Digital Solutions disrupter! Our team is looking for a Business Support Analyst - Automation & AI. A highly technical BSA who plans and leads automation projects including all project phases. Responsible for gathering requirements and information from various stakeholders, business primes and technical teams, assessing automation opportunities, designing AI-powered solutions, developing applications and scripts, and guiding the development through the full project lifecycle to eliminate manual processes and scale team capabilities.

Responsibilities

• Develop tools and applications that help the team improve efficiency (e.g., TM Financial Logs WebApp, TM Attrition Mover, automated dashboards)

• Find new ways to get things done using automated processes and AI integration

• Create automated scripts for recurring tasks (Birthday/Anniversary emails, CSAT surveys, Time Off Errors monitoring)

• Build automation solutions for crossmatch reports (WD/SFR, Teamcards vs SFR, Client Time vs Compliance, Actuals vs Invoice)

• Leverage AI and prompt engineering to automate data analysis, report generation, and insight extraction

• Develop AI-powered solutions for CSAT analysis, trend identification, and predictive analytics

• Create / maintenance for scorecards in Google Studio with automated data pipelines

• Create automated reports for monitoring or to prevent errors across all BSA processes

• Integrate multiple data sources (Fieldglass, SAP, Workday, Kandji, Certinia) to eliminate manual data entry

• Design and implement APIs or connectors for seamless system communication

• Assist in administrative procedures for onboarding processes (to ensure new hires get their equipment and credentials on time through automated workflows)

• Develop self-service tools and portals for common requests and processes

• To present information regarding automation opportunities and ROI for MBRs

• Serve as a point of contact for IT, Development, and business teams for technical solutions and escalations

• Document and standardize the different automated solutions and technical procedures within the area in the knowledge repository

Requirements

• University Degree in Computer Science, IT, Data Science, or related fields

• 1+ years of Experience leading automation projects and developing technical solutions

• 1+ years of Experience working with Relational and non-relational Databases

• 1+ years of Experience and strong knowledge of programming languages: Python, JavaScript (React, NextJS, NodeJS), or JAVA

• 1+ Experience with Web Service Development (REST and SOAP), experience using SOAP UI, Postman, or similar API tools

• Experience on version control: Git

• Proven experience with AI tools, LLMs, and prompt engineering (ChatGPT, Claude, OpenAI API, or similar)

• Experience building web applications, automation scripts, and data pipelines

• Experience with workflow automation tools and RPA concepts

• Strong understanding of system integrations and API development

• Enthusiastic, team player who is delivery-oriented, takes responsibility for the team's success, and strives to continually learn and improve

• Possess critical thinking, self-discipline, and time management skills

• Ability to work independently, and flexibility to multi-task and adapt to changing business needs

• Proactive, takes ownership, and steps in where needed

• Strong analytical, problem-finding and problem-solving skills with focus on automation opportunities

• Exceptional attitude towards working in a team and being collaborative in all aspects of work

• Excellent interpersonal, communication and leadership skills

• Strong technical background. Willing to learn new skills and technologies to deliver the best solutions

• Ability to translate business processes into technical automation solutions

• English Level: B1 high or above - Mandatory

Desirable skills:

• Experience with AI frameworks (LangChain, LlamaIndex) and AI API integration

• Knowledge of low-code/no-code platforms (Power Apps, Power Automate, Retool, Make, Zapier)

• Experience with Google Cloud Platform (Cloud Functions, Cloud Run, BigQuery, Vertex AI)

• Experience with data visualization tools (Google Studio, Power BI, Tableau)

• Scrum Master experience or Agile methodology expertise

• Experience with HR/Finance systems (Workday, SAP, Fieldglass, Certinia) and their APIs

• Knowledge of DevOps practices and CI/CD pipelines

• Understanding of financial reports and business processes (beneficial for automation design)

• Experience with email automation and workflow orchestration tools

What’s in it for you:

• Private medical and life insurance from day one

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.