Business Analysis- Mortgage Technology

Accountabilities:

• Collect, review, analyze, and document business and system requirements, using stakeholder feedback, usage data, surveys, and other sources to validate and strengthen requirements.
• Collaborate with Product Owners, Senior Business Analysts, application analysts, developers, QA teams, and business stakeholders to define project objectives, scope, priorities, timelines, and delivery plans.
• Translate business requirements into detailed functional designs, user stories, acceptance criteria, and documentation that support development, testing, and implementation.
• Participate actively in agile delivery cycles, helping teams prepare for and complete sprints while tracking assigned projects, priorities, dependencies, and deliverables.
• Support QA and user acceptance testing by assisting with test preparation, reviewing results, identifying issues and roadblocks, and communicating progress and outcomes to stakeholders and management.
• Assist with product demonstrations and sprint reviews, ensuring new functionality is clearly presented and aligned with business expectations.
• Investigate system usage, including overrides, exceptions, validation handling, recurring errors, and areas of excessive processing time, identifying opportunities for improvement.
• Anticipate potential problems and roadblocks, proactively communicate risks or delays, and help develop practical solutions before issues affect delivery.
• Participate in cross-system discussions and quality initiatives to promote consistency, integration, and effective collaboration across technology teams.
• Handle day-to-day business and system requests while supporting departmental goals, maintaining strong stakeholder relationships, and completing assigned initiatives within required timeframes.
• Adjust plans and priorities as project requirements, scope, or business needs evolve, while maintaining clear communication with affected stakeholders.
• Contribute to continuous improvement initiatives and perform other related responsibilities as needed to support organizational objectives.

Requirements:

• Bachelor’s degree in a relevant field, or an equivalent combination of education and professional experience.
• 5+ years of relevant professional experience, typically gained in a Business Analyst, Senior Analyst, QA Analyst, Technology Analyst, or comparable role.
• More than 5 years of experience within mortgage, mortgage technology, secondary markets, or a closely related financial-services environment.
• Strong understanding of mortgage banking and/or secondary-market processes; formal training or education in finance or mortgage banking is preferred.
• Demonstrated ability to gather, analyze, and translate business requirements into actionable functional specifications, user stories, and technology solutions.
• Experience supporting software development and QA processes within an agile environment, including UAT, testing, issue tracking, sprint delivery, and stakeholder communications.
• Strong analytical and problem-solving abilities, with the capacity to investigate system behavior, identify root causes, and anticipate potential operational or technical challenges.
• Excellent verbal and written communication skills, with the ability to provide clear, constructive, and diplomatic feedback to diverse stakeholders.
• Strong relationship-building and collaboration skills, with a professional, dependable, and team-oriented approach.
• Advanced computer literacy and strong proficiency with Microsoft Office applications, particularly Excel, as well as web-based systems and visual communication tools.
• Excellent organizational and prioritization skills, with the ability to manage multiple projects and changing requirements effectively.
• Previous experience as a QA or Technology Analyst in a comparable organization is strongly preferred.
• Ability to work independently while maintaining effective communication with managers, project teams, and business stakeholders.
• Willingness to travel on a limited basis and maintain a flexible schedule when business needs require it.

Benefits:

• Annual base salary range of $80,000–$100,000, with final compensation determined based on experience, education, training, skills, geographic location, and market considerations.
• Eligibility for a discretionary bonus may be available depending on position eligibility and applicable bonus program guidelines.
• Fully remote work environment within the United States.
• Paid time off and paid holidays, subject to applicable company policies.
• Medical, dental, and vision insurance options.
• Life and disability insurance coverage.
• 401(k) retirement plan.
• Collaborative environment focused on innovation, technology, and continuous improvement within the real estate finance industry.
• Opportunities to work on technology initiatives that support complex mortgage and real estate finance operations.
• Flexible scheduling, with limited travel requirements.