Company:
Marsh
Description:
Description
At Marsh McLennan, we are seeking a Business Process Specialist to join our team. The selected candidate will be responsible for analyzing, designing, and optimizing key business processes, primarily within the Marsh Risk segment, ensuring alignment with strategic objectives while leading transformation and operational efficiency initiatives.
The Role: Business Process Specialist
- Ensure proper documentation of processes, policies, and operational procedures.
- Establish performance indicators (KPIs) and process metrics for monitoring and control.
- Identify, document, and redesign business processes to improve efficiency, quality, and regulatory compliance.
- Actively participate in the definition, planning, and management of process-related projects, serving as a bridge between business and technology teams.
- Lead continuous improvement initiatives applying standard methodologies (knowledge and/or certifications in Lean Six Sigma will be considered a plus).
- Coordinate workshops and information-gathering sessions to understand the current state (As-Is) and define the target operating model (To-Be), including follow-up on action items.
- Collaborate with cross-functional and multicultural teams in the implementation of new tools and solutions supporting process management.
- Participate in change management initiatives to ensure adoption of defined processes.
- Negotiate deadlines and track pending actions with regional and international teams.
- Develop regional project timelines based on inputs from local teams.
Requirements
- Minimum 4+ years of experience in business process definition, analysis, and optimization.
- Advanced English proficiency, only CV’s in English will be considered
- Experience in the insurance, financial services, or consulting sector.
- Strong knowledge of project management methodologies (PMI, Agile, Scrum, Kanban).
- Excellent stakeholder management and communication skills.
- Experience in process discovery, modeling, and documentation (BPMN or similar frameworks).
- Strong analytical and problem-solving skills, with a critical mindset oriented toward continuous improvement.
- Excellent communication, facilitation, and negotiation skills.
What Will Make You Stand Out
- Knowledge of process modeling tools (Visio, Bizagi, ARIS, Signavio, etc.).
- Experience in process automation or digital transformation initiatives.
- Organizational change management skills.
- Experience coordinating teams and agendas across multiple countries.
Required Soft Skills
- Effective communication: Ability to clearly articulate ideas, actively listen, and facilitate communication across different areas and stakeholders.
- Analytical thinking and problem solving: Ability to identify issues, analyze root causes, and propose innovative and practical solutions.
- Teamwork and collaboration: Ability to work collaboratively across departments, fostering a cooperative and respectful environment.
- Flexibility and adaptability: Willingness to adjust to changes in processes, technologies, or priorities while maintaining a positive attitude.
- Empathy and interpersonal skills: Understanding the needs and concerns of others to facilitate change management and effective collaboration.
- Proactivity and initiative: Ability to identify improvement opportunities and take autonomous action to implement positive changes.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
