Business Analyst

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description
This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

In this role you will:

• Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
• Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
• Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
• Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
• Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.
  
  

Qualifications

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
• Life Insurance knowledge is highly desirable.
• Desirable: Qualifications (CSPO, ASPO,CSM, A-SCM, Business
• Analysis or Project Manager Management)

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.