At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.
This position is based in Milwaukee, WI. Hybrid environment 3 days in office, 2 days remote
Purpose
Working closely with business leaders, technology partners, and risk management teams, the Business Analyst supports the development, maintenance, and continuous improvement of the organization’s Business Continuity (BC), Crisis Management (CM), and Disaster Recovery (DR) programs, as well as the coordination of related activities in partnership with the Enterprise Risk Management program.
As an effective communicator, this role partners with stakeholders across the organization to translate risk and resilience requirements into actionable plans, processes, and reporting. The position is responsible for coordinating program activities, facilitating assessments and exercises, maintaining governance documentation, and supporting organizational preparedness and response capabilities. This role exercises independent judgment in managing assigned work, identifying opportunities for improvement, and contributing to the ongoing maturity of enterprise resilience programs.
Primary Duties & Responsibilities
The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.
Program Coordination & Reporting
- Coordinates program governance activities, including schedules, milestones, documentation repositories, issue tracking, and reporting deliverables.
- Develops and maintains reports, metrics, dashboards, and management summaries related to program readiness, plan completion, testing results, and remediation activities.
- Supports regulatory, audit, customer, and internal review requests by gathering documentation, preparing responses, and tracking follow-up actions.
- Identifies opportunities to improve BC/CM/DR processes, templates, reporting, and supporting tools.
- Analyzes program data and trends to assist management in assessing program effectiveness and readiness.
Business Continuity & Crisis Management
- Coordinates the development, maintenance, and periodic review of Business Continuity Plans (BCPs) for critical business processes.
- Partners with business areas to identify critical activities, recovery time objectives (RTOs), recovery point objectives (RPOs), recovery requirements, and key dependencies while providing guidance on continuity planning standards and documentation requirements.
- Reviews continuity plans with stakeholders, asking clarifying questions to gain an understanding of business processes, recovery requirements, and critical dependencies, and to identify gaps or opportunities for improvement.
- Facilitates Business Impact Analysis (BIA) activities and coordinates updates to continuity documentation on a defined schedule.
- Coordinates and participates in crisis management exercises, tabletop scenarios and related preparedness activities.
- Tracks findings, action items, risks, and remediation efforts resulting from exercises, incidents, audits, and assessments.
- Monitors changes in organizational structure, business processes, policies, and industry practices to ensure continuity documentation remains current and effective.
Disaster Recovery
- Coordinates with Technology / IS teams to align business continuity requirements with technology disaster recovery strategies and recovery plans.
- Participates in disaster recovery testing activities, validates results, and assists with post-test reviews and improvement planning.
- Serves as a liaison between business and technology teams to ensure recovery requirements, priorities, and dependencies are appropriately documented and understood.
- Ensures disaster recovery documentation remains current and supports alignment between disaster recovery plans, business continuity plans, and crisis management procedures.
- Assists in tracking technology recovery capabilities and recovery objectives to support ongoing resiliency planning.
Communication & Learning
- Builds effective working relationships with stakeholders across business units, technology teams, and risk management functions.
- Facilitates meetings, working sessions, and planning discussions to support program objectives and deliverables.
- Communicates program requirements, expectations, findings, and recommendations clearly and professionally.
- Contributes to employee awareness, training, and preparedness initiatives related to business continuity, crisis management, and disaster recovery.
Experience & Background
- Understanding technology operations, applications, and infrastructure that support business processes.
- Experience gathering, documenting, and analyzing business and technical information.
- Knowledge of project management principles and practices.
- Experience coordinating activities across multiple stakeholders and managing competing priorities.
- Ability to communicate effectively with technical and non-technical audiences.
- Experience facilitating discussions, documenting requirements, and tracking action items.
- Strong analytical and problem-solving skills with the ability to identify dependencies, gaps, and process improvement opportunities.
- Experience preparing reports, metrics, presentations, and other business documentation.
Key Skills & Competencies
- Strong communication and stakeholder management skills.
- Strong organizational, planning, and documentation skills.
- Critical thinking and problem-solving capabilities.
- Ability to analyze information, identify trends, and recommend improvements.
- Ability to independently manage assignments and meet deadlines.
- Strong attention to detail and process orientation.
- Project coordination and prioritization skills.
- Comfortable working with technology concepts, systems, and recovery processes.
- Ability to collaborate effectively across business and technology teams.
- Adaptability and continuous improvement mindset.
- Willingness to ask questions, seek feedback, and develop professionally
Qualifications
Preferred Knowledge:
- Knowledge of MGIC’s business, products, technologies, business practices and direction
- Business Continuity, Crisis Management, or Disaster Recovery concepts
- Exposure to Business Impact Analysis (BIA), tabletop exercises, or testing
- Familiarity with risk management, compliance, or audit environments
- Understanding of project management principles and lifecycle
- Understanding of how technology supports and enables MGIC business processes.
Pay Range:
$71,720.00 - $118,340.00
This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth
Enjoy these benefits from day one:
• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress
For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.
Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.
