Want to know if this job is worth applying to?
San Antonio, Texas, United States
Onsite
This position is for our subsidiary:
Claim Assist Technologies, LLCTo know more, visit us at http://www.claimassist.com
Job Title: Business Analyst
Location: San Antonio, Texas (On-site)
Job Type: Full-Time
Industry: Insurance Technology / Software Development
Salary Range: $75,000 – $90,000
Position Overview:
We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.
Key Responsibilities:
· Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
· Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
· Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
· Conduct functional and user acceptance testing (UAT) to validate deliverables
· Identify and recommend opportunities for product and process improvement based on support trends and user feedback
· Prioritize incoming issues and requests
· Assist with training material development and user education as needed
Qualifications:
· Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
· 4+ years of experience in business analysis, technical support, or a similar role in a software development environment
· Proven experience communicating effectively between business users and development teams
· Experience working with offshore teams and navigating time zone differences
· Strong analytical and documentation skills
· Knowledge of the insurance claims or adjusting industry is a plus
· Comfortable handling and resolving customer support phone calls
Compensation & Benefits
· Salary: $75,000-$90,000 annually
· Health, dental, and vision insurance
· 401(k) with employer match
· Paid time off and company holidays
#claimassisttech