Business Analyst

Job Description:

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Duties

• Analyze customer behavior across acquisition channels (web, retail, C2C, etc.) to uncover trends, gaps, and opportunities
• Develop and automate dashboards for KPIs such as churn, LTV, activation rate, and ARPU
• Support cross-functional teams (marketing, CVM, product, store ops) with insights and performance reports
• Work with large datasets using SQL, Excel, and BI tools (e.g., Tableau, Power BI)
• Identify data-driven opportunities to enhance customer lifetime value and reduce churn
• Conduct cohort, funnel, and segmentation analysis to track campaign or channel effectiveness
• Ensure data accuracy and consistency across systems and sources
• Collaborate with data engineering to streamline data pipelines and improve data availability

 Minimum Qualification:

• 3–8 years of experience in a data analytics or business intelligence role (Telecom experience preferred)
• Strong hands-on expertise in SQL, Excel, and at least one BI tool (Tableau/Power BI/Looker)
• Experience with churn analysis, LTV, and acquisition funnel metrics
• Solid understanding of statistical analysis and data modelling concepts
• Experience in working on Analytics tool like DOMO, Data Studio

Preferred Qualification

• Comfort working with cross-functional stakeholders in a fast-paced environment
• Experience in telecom analytics or customer lifecycle management
• Exposure to Python/R for data analysis
• Good with presentations

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.