Job Summary
The Business Analyst at Synechron will support the delivery of new products and services through agile delivery squads across TBS channels, including web, mobile, Host-to-Host and API Banking. The role will translate business needs into clearly defined epics, features, user stories, acceptance criteria, process flows and release plans. The position will work closely with the Sr. Product Owner, Solution Architects, Scrum Masters, engineers, testers, operations teams, platform owners, customers and other stakeholders to ensure that products meet business, regulatory, operational and customer expectations.
The role contributes to business objectives by enabling effective product backlog management, timely product delivery, stakeholder alignment, customer adoption, production stability, testing efficiency and the enterprise-level reuse of relevant capabilities across TBS, EI and International entities.
Software Requirements
Required
Business analysis and requirements-management tools used to create and maintain:Business Requirement Documents (BRDs)Epics, features, user stories and acceptance criteriaProduct and release backlogsProcess flow diagramsCustomer adoption and migration plansOperation risk sign-offs and NPPA documentation
Agile delivery and backlog-management tools, with practical experience managing work for at least T+2 sprints, where T is the current sprint.
Test management and defect-tracking tools used to maintain test case repositories, production issues, incidents and problem tickets.
Automated testing tools and scripts used to improve testing efficiency; experience level should include the ability to understand, execute, review and support automated test scenarios.
Tools used for customer usability testing, customer experience workshops, product demonstrations and feedback management.
Tools used to review and document API payloads, API setup and API Banking integrations.
Documentation, collaboration and presentation tools used for stakeholder communication, product familiarization sessions and training.
Working knowledge of payment file and message formats, including:SWIFT MT 1xx, 2xx and 9xxISO 20022 / SWIFT MX, including pain.xxx, pacs.xxx, camt.xxx and remt.xxxPayment-rail-specific clearing formats
Preferred
Practical experience with channel platforms such as iGTB, TCS-BANCS and iCashpro+.
Experience with API testing, API payload validation and API setup tools.
Experience with automated regression testing, test execution reporting and test-result analysis.
Experience with tools supporting migration planning, customer adoption tracking and production incident reporting.
Experience with enterprise collaboration and knowledge-management tools used to publish product information and training content.
Overall Responsibilities
Product Analysis and Delivery
Support the delivery of new products and services through agile delivery squads for TBS web, mobile, Host-to-Host and API Banking channels.
Ensure that new products and features with relevant use cases for other entities, including EI and International, are assessed for enterprise-level availability based on demand and relevance.
Ensure that all new BRDs are reviewed, agreed and accepted by the relevant stakeholders.
Translate business needs into clear, precise and value-driven epics, features, user stories and acceptance criteria.
Ensure that the right and efficient solution is designed by Solution Architects to meet customer expectations and business requirements.
Provide timely analysis, clarification and delivery support to the agile squad.
Product Backlog Management
Facilitate the Sr. Product Owner in developing and explicitly communicating the Product Goal.
Review, prioritize and publish the channel backlog at regular intervals.
Maintain a transparent, visible and stakeholder-understood Product Backlog.
Maintain an adequately refined backlog covering T+2 sprints, where T is the current sprint.
Facilitate Product Backlog Refinement, Sprint Planning, Sprint Reviews and prioritization workshops.
Support epic and feature prioritization by assessing business value, customer impact, dependencies, risk, regulatory considerations and delivery effort.
Product Release Management
Facilitate the Sr. Product Owner in creating and maintaining the Product Release Backlog.
Clearly define which features are intended for release and when.
Support the development of the product release plan in line with agreed priorities, dependencies, sizing and delivery timelines.
Establish a customer feedback loop to capture and incorporate the voice of the customer.
Support product demos, customer experience and design journey workshops, and customer usability testing workshops.
Product Testing and Launch Readiness
Ensure that test case repositories are continuously updated with scenarios relevant to real business situations.
Leverage automated testing tools and scripts to optimize testing efficiency.
Support requirements traceability between BRDs, user stories, acceptance criteria, test cases and production outcomes.
Conduct comprehensive production sanity testing with pilot clients before launch.
Confirm that business, operational, customer, integration and payment scenarios are adequately covered before release.
Product Delivery and Agile Ways of Working
Share joint accountability with the Sr. Product Owner for end-to-end product delivery against committed timelines and sizing, where practicable.
Conduct Refinement and Planning sessions and provide the team with required business inputs.
Work with Scrum Masters to identify inefficiencies and impediments affecting team delivery.
Participate in Quarterly Planning and PI Planning sessions, Daily Standups, Sprint Retrospectives and Scrum of Scrums.
Provide clarification and decision support to the squad throughout the delivery lifecycle.
Track delivery risks, dependencies, assumptions, decisions and actions to support predictable outcomes.
Stakeholder Management
Identify, map and manage stakeholders relevant to the product.
Facilitate feature prioritization sessions to obtain stakeholder alignment.
Establish and maintain communication channels that keep stakeholders informed about progress, decisions, risks, dependencies and changes.
Conduct product demo sessions and capture stakeholder feedback.
Manage conflicts and resolve issues across internal and external product squads.
Conduct periodic product familiarization sessions and training for relevant users and stakeholders.
Production Support and Issue Resolution
Own Product Technical Support covering incidents, problem tickets, customer queries and complaints.
Facilitate the tracking of production issues related to account information and payment services across corporate channels and core platforms, including Finacle, Payment Hub, BPM, Express Clear, SWIFT and FTS.
Liaise with the respective platform owners to prioritize, escalate, investigate and close issues based on severity and ageing.
Support root-cause analysis, impact assessment, corrective actions and customer communications.
Ensure that lessons learned from production issues are reflected in requirements, test cases, process documentation and backlog items.
TBS Channel Responsibilities
Apply proven expertise in TBS internet, mobile and API channels.
Support channel onboarding across business banking and corporate segments.
Apply working knowledge of at least one TBS channel, such as iGTB, TCS-BANCS or iCashpro+.
Support the setup of Corporate Profiles, User Management, Authorization Matrix, Payment Rules and Day-0 maintenance.
Support the migration of customers to a new corporate banking channel.
Apply detailed working knowledge of API Banking payloads and API channel setup.
Support payment initiation through Internet, Mobile, API and Host-to-Host channels.
Payments Domain Responsibilities
Apply end-to-end knowledge of outward and inward electronic payment processing across domestic and international payment schemes.
Apply payment processing experience across relevant country or regional schemes, with preferred exposure to UAE, KSA, Egypt, India and the UK.
Understand payment processing through pre-processor hubs, payment engines and gateways.
Apply working knowledge of SWIFT MT, ISO 20022 / SWIFT MX and payment-rail-specific formats.
Understand payment rails and clearing schemes such as SARIE, SADAD, ACH, RTGS, NEFT and IMPS.
Apply working knowledge of cheque clearing systems, including Onus, Offus and PDC.
Apply detailed understanding of Virtual Account setup, maintenance and payments through channel and API interfaces.
Apply familiarity with payment industry regulations, including PCI-DSS and applicable UAE and KSA Central Bank regulations.
Apply proven working knowledge of collection systems.
Key Deliverables and Outcomes
Approved BRDs and stakeholder-accepted requirements.
Detailed Product Backlog containing epics, features, user stories and acceptance criteria.
Release Backlog for the squad.
Process Flow Diagrams.
Updated test case repositories and automated testing coverage where applicable.
Operation Risk sign-offs and NPPA documentation.
Product Release Plan.
Migration and Customer Adoption Strategy and Plans.
Timely resolution and effective governance of production issues.
Product delivery aligned with agreed scope, quality, customer outcomes, operational readiness and regulatory expectations.
Reduced rework, improved testing efficiency and stronger stakeholder visibility.
Sustainability Considerations
Promote digital-first product adoption through secure web, mobile, API and Host-to-Host channels where appropriate.
Support efficient delivery practices that reduce unnecessary rework, duplicate documentation and avoidable manual processing.
Consider operational resilience, accessibility, responsible data use and long-term maintainability when evaluating product features and solutions.
Technical Skills (By Category)
Programming Languages
Essential
No specific programming language is mandatory for the role.
Ability to interpret technical requirements, API payloads, payment messages, test scripts and system integration flows.
Ability to understand automated testing scripts sufficiently to review coverage, test outcomes and business relevance.
Preferred
Basic scripting knowledge for test automation, data validation or analysis.
Exposure to scripting or query languages used in API testing, test-data preparation or reporting.
Databases and Data Management
Essential
Ability to analyze account, customer, payment, user, authorization and transaction data.
Understanding of data mapping, validation, reconciliation, traceability and data-quality requirements.
Ability to assess business impacts across corporate channels and core platforms.
Preferred
Working knowledge of SQL or equivalent data-query tools.
Experience analyzing payment, customer migration, Virtual Account and production-issue data.
Experience with data reconciliation during channel migration and payment processing.
Cloud Technologies
Essential
Ability to understand solution architecture, system dependencies, integration points and non-functional requirements, including availability, scalability, security and resilience.
Preferred
Experience working with cloud-hosted banking, API, payment or integration services.
Familiarity with cloud-based monitoring, logging, deployment and service-management concepts.
Frameworks and Libraries
Essential
Practical knowledge of Agile and Scrum delivery practices.
Understanding of Product Goals, Epics, Features, User Stories, Acceptance Criteria, Product Backlogs and Release Backlogs.
Understanding of customer experience, usability testing, process mapping and requirements traceability.
Preferred
Experience with behavior-driven development or structured acceptance-test approaches.
Experience with API integration standards, payment processing frameworks and reusable enterprise product capabilities.
Development Tools and Methodologies
Essential
Business analysis, requirements elicitation and BRD development.
Product Backlog Refinement, Sprint Planning, Sprint Reviews and release planning.
Agile delivery through Scrum teams and cross-functional product squads.
Test case design, test repository management, production sanity testing and defect management.
Customer usability testing and customer feedback-loop management.
Process flow modeling and solution-option assessment.
Incident, problem and production-issue management.
Experience supporting Quarterly Planning, PI Planning, Daily Standups, Sprint Retrospectives and Scrum of Scrums.
Preferred
Experience with automated testing tools, regression testing and test-result analysis.
Experience with customer migration planning, adoption tracking and pilot-client testing.
Experience with continuous improvement methods for team efficiency, delivery quality and operational readiness.
Security Protocols and Regulatory Controls
Essential
Familiarity with PCI-DSS and applicable UAE and KSA Central Bank regulations.
Understanding of secure API integration, authorization, authentication, user management and payment controls.
Working knowledge of Authorization Matrix, Payment Rules, Corporate Profiles and Day-0 maintenance.
Awareness of operational risk, NPPA requirements, data protection, auditability and secure handling of customer and payment information.
Understanding of security considerations for Internet, Mobile, API and Host-to-Host payment initiation.
Preferred
Experience supporting security, risk, compliance and operational sign-offs for banking products.
Familiarity with secure message exchange, access controls, fraud-prevention considerations and payment-channel resilience.
Experience Requirements
Required: At least 8 years of experience in business analysis, product analysis, product ownership support, digital banking, payments or related delivery roles.
Required: Proven experience managing TBS internet, mobile and API channels, with exposure to Host-to-Host banking.
Required: Working knowledge of at least one TBS channel, such as iGTB, TCS-BANCS or iCashpro+.
Required: Experience with channel onboarding across business banking and corporate segments.
Required: Experience setting up Corporate Profiles, User Management, Authorization Matrix, Payment Rules and Day-0 maintenance.
Required: Experience supporting customer migration to a new corporate banking channel.
Required: Detailed working knowledge of API Banking payloads and API channel setup.
Required: Proven end-to-end experience with outward and inward electronic payments across domestic and international payment schemes.
Required: Experience with payment initiation channels, payment processing hubs, payment engines or gateways, SWIFT MT, ISO 20022 / SWIFT MX and clearing formats.
Required: Working knowledge of payment rails including SARIE, SADAD, ACH, RTGS, NEFT and IMPS, as applicable to prior experience.
Required: Working knowledge of cheque clearing systems, Virtual Accounts and collection systems.
Required: Experience managing product backlogs, release backlogs, user stories, acceptance criteria, test cases and production issues.
Required: Experience working with agile delivery squads and cross-functional stakeholders.
Preferred: Experience across payment schemes in UAE, KSA, Egypt, India and the UK.
Preferred: Experience with corporate banking migration, pilot-client production sanity testing, automated testing and customer usability testing.
Preferred: Experience supporting enterprise-level product reuse across multiple entities or regions.
Alternative pathways: Candidates may qualify through a combination of substantial digital banking, payments operations, product delivery, implementation, testing, technical support or product ownership experience that demonstrates equivalent capability, even where their formal job title has not been Business Analyst.
Day-to-Day Activities
Analyze business needs, clarify requirements, maintain BRDs and translate approved requirements into epics, features, user stories, acceptance criteria, process flows and testable outcomes.
Review and refine the channel backlog, support prioritization and release planning, and coordinate with the Sr. Product Owner, Solution Architects, Scrum Masters, engineers, testers, platform owners and operations teams.
Participate in Daily Standups, Refinement, Sprint Planning, Sprint Reviews, Retrospectives, Scrum of Scrums, PI Planning, prioritization workshops, product demos and customer usability testing sessions.
Make or facilitate business analysis decisions within the agreed product governance framework, escalate risks and conflicts, support production issue resolution, and remain accountable for the quality and completeness of assigned deliverables.
Qualifications
A bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline is preferred; equivalent relevant professional experience may be considered.
A recognized Business Analysis, Agile, Scrum, Product Owner or equivalent certification is preferred.
Training or demonstrated experience in digital banking channels, corporate banking, electronic payments, API Banking, SWIFT, ISO 20022 and payment regulations is required.
Completion of relevant training in secure product delivery, operational risk, testing, customer usability, data protection and applicable payment regulations is expected.
Commitment to continuous professional development through current industry knowledge, product familiarization, regulatory updates, delivery practices and emerging payment and banking technologies.
Professional Competencies
Applies structured critical thinking to analyze complex banking, payment, channel, integration and production-support problems and convert findings into practical outcomes.
Demonstrates leadership through clear direction, constructive challenge, conflict management, issue resolution and effective coordination across product squads and stakeholder groups.
Communicates requirements, decisions, risks, dependencies and impacts clearly through written documentation, workshops, presentations, product demos and training sessions.
Adapts to changing customer needs, regulatory expectations, delivery priorities, technical constraints and regional payment requirements while maintaining traceability and quality.
Identifies opportunities to improve customer experience, testing efficiency, enterprise-level reuse, operational resilience, digital adoption and sustainable product delivery.
Manages time, priorities, dependencies and delivery commitments effectively, maintaining a refined backlog, timely escalations and accurate stakeholder visibility.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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